It was at this point that the customer service went bad. The credit was not applied, then after calling to investigate I was told it was common to apply the credit on the next billing cycle- which made sense, but I was told that they would apply it now to stop any problem. Today I received my bill, and there was no credit. I rang up to be advised it was a mistake and would be corrected.
I felt frustrated that I had to chase this up again, so I am now looking at changing providers. This will help me out as well as I would like to have a unblock service up and running for my apple TV. Is anyone out there with Orcon, and happy? Unblock service work with Orcon all good?
Interestingly, when I said to the guy this morning that I was investigating changing ISP's, he said I understand and I would do the same. Rather than, What can I do to keep you, your service is important to me....