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Topic # 105502 5-Jul-2012 13:12 Send private message

The vodafone mobile broadband software that controls the vodem sticks has to be the worst around. On a regular basis (ie atleast once a week) someone brings in there pc with a vodem problem.
The most current one seems to be that the software has corrupted and is beyond repair. Upon launching it you are greeted with "MobileBroadband has encounted a problem". Uninstalling it, removing any instances of the usb device in the registry and reinstalling the latest version of the software doesn't help. I've had to reload a few machines lately because i can't for the life of me get it going again.. Has anyone successfully resurrected it?

Edit: Plugging said usb stick into another machine works.. Also once the problem machine is reloaded the mobile broadband software is happy again.

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  Reply # 651338 5-Jul-2012 14:43 Send private message

I use the software on a MAC and windows machine and have no issues,

Have you seen a patterm around installed software OS version maybe?






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  Reply # 651376 5-Jul-2012 15:36 Send private message

Some of my customers would say otherwise.. I haven't seen a noticeable pattern, it seems somewhat random. For instance the last one was a 1 year old windows 7 install, and the one that landed on my desk today would be a ~3 year old windows xp install. Im sure there are thousands of people that have them working fine but I hear from the people that have it stop working, and it seems to be the same problem over and over again. So i was hoping that someone out there may have figured out what causes it and/or how to resolve it without reloading the machine.

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  Reply # 651387 5-Jul-2012 15:49 Send private message

All PCs from same brand or different brands? Perhaps the same USB chipset?




gzt

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  Reply # 651648 6-Jul-2012 08:04 Send private message

Updated system files it cannot deal with, or some other software updating the dependencies.

A process explorer and dll dependency checker to find out what versions are loaded and find out what has recently changed would be a good start on the problem.

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  Reply # 651834 6-Jul-2012 12:48 Send private message

garvani: Some of my customers would say otherwise.. I haven't seen a noticeable pattern, it seems somewhat random. For instance the last one was a 1 year old windows 7 install, and the one that landed on my desk today would be a ~3 year old windows xp install. Im sure there are thousands of people that have them working fine but I hear from the people that have it stop working, and it seems to be the same problem over and over again. So i was hoping that someone out there may have figured out what causes it and/or how to resolve it without reloading the machine.


Same here, Every brand and all ages. I have a Mac in here yesterday same issue :(

Why Vodafone why??




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