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  Reply # 654901 13-Jul-2012 09:34 Send private message

It's no ifferent from having a 10% discount for prompt payment which heaps of companies do.

At leats this way the pricing is more transparent, and the people who pay late bear the costs rather than it being spread over all customers.
don't like it? pay your bill on time.

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  Reply # 661365 24-Jul-2012 23:07 Send private message

mattwnz: Interesting that it is from the manager of marketing. $10 is quite a small fee, as it is a hassle and takes a lot of time managing late payers, so they would just be covering their costs. That is one reason I only use prepay.


The most 'managing' I have ever needed is a reminder text. That costs about 10 cents, not $10!!








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  Reply # 661368 24-Jul-2012 23:09 Send private message

KiwiNZ: As this was not in the terms of an agreed to contract then the customer should be allowed to leave said contract without penalty.


There's probably a clause in there that allows them to do this under a general heading. After all, like software EULA's, no one actually reads the things.








55 posts

Master Geek


  Reply # 670854 11-Aug-2012 01:04 Send private message

it's ridiculous!!!. i get paid on tuesday and my bill is due on monday so i have to pay the late fee?? wtf no 3 day grace period like other companies, you have gone from the most laxed 'cool' company to being total hard arses!. i simply cannot afford to pay early every month. i get enough to pay one bill a week and that's it + food. so i have power, internet, and iphone/smart plan and i have medical bills that i have steal out of those funds when they arise and bills that were caused by my horrible old neighbours $2500+ that i am still painfully paying off 2 yrs later. all this is going to do is put me in a more deprived situation and for what? getting your money 1 day later!!!!!!!!!!??

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  Reply # 670864 11-Aug-2012 01:09 Send private message

KiwiNZ: As this was not in the terms of an agreed to contract then the customer should be allowed to leave said contract without penalty.


i like how you think!.

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Master Geek


  Reply # 670865 11-Aug-2012 01:13 Send private message

mjb:
scuwp: Don't like it? then pay your bill on time or use one of the automated payment methods. Simple, and then the late payment fee becomes irrelevant.


+1. Who commits to a contract that they can't service?



lots of people have to make ends meet and having a phone is often a necessity not a luxury and in my case internet is essential as i cannot work and any extra income is generated through this in the way of online sales. not every one has it so cushy!.

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Master Geek


  Reply # 670866 11-Aug-2012 01:17 Send private message

Geektastic:
mattwnz: Interesting that it is from the manager of marketing. $10 is quite a small fee, as it is a hassle and takes a lot of time managing late payers, so they would just be covering their costs. That is one reason I only use prepay.


The most 'managing' I have ever needed is a reminder text. That costs about 10 cents, not $10!!


agreed except i would prefer a text not the annoying automated phone call they leave on my phone. how does that cost $10? (they're a phone company)

8BitGirl in a HD World
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  Reply # 670877 11-Aug-2012 07:33 Send private message

Interesting to see the different viewpoints in this topic. I just wanted to pop in to say that our $10 Late Payment Fee will be the lowest in market. Telecom charge $14 and TelstraClear charge $15.




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


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  Reply # 670878 11-Aug-2012 07:35 Send private message

princesscami:
mjb:
scuwp: Don't like it? then pay your bill on time or use one of the automated payment methods. Simple, and then the late payment fee becomes irrelevant.


+1. Who commits to a contract that they can't service?



lots of people have to make ends meet and having a phone is often a necessity not a luxury and in my case internet is essential as i cannot work and any extra income is generated through this in the way of online sales. not every one has it so cushy!.


Well if you are using all of the non-essential services like broadband and smartphone for business purposes then you should be able to claim those expenses back through your business.

That is if you are registered with the IRD and paying tax.

Which you would be if you are generating income through online sales right?

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Ultimate Geek
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  Reply # 670879 11-Aug-2012 08:01 Send private message

Demeter: Interesting to see the different viewpoints in this topic. I just wanted to pop in to say that our $10 Late Payment Fee will be the lowest in market. Telecom charge $14 and TelstraClear charge $15.


Not quite the lowest, Slingshot's is only $5.

8BitGirl in a HD World
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  Reply # 670881 11-Aug-2012 08:13 Send private message

lucky015:
Demeter: Interesting to see the different viewpoints in this topic. I just wanted to pop in to say that our $10 Late Payment Fee will be the lowest in market. Telecom charge $14 and TelstraClear charge $15.


Not quite the lowest, Slingshot's is only $5.
Fair enough. However they also charge you interest @ 1.5% per month on the overdue amount. This amounts to rather a lot more than $10 total if the overdue amount is substantial.






Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


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  Reply # 670882 11-Aug-2012 08:20 Send private message

Anyone able to say what the other providers give you in time to pay bill before late fee is added?
Am I right in saying voda give you 18 days to pay before fee added ?

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Ultimate Geek
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  Reply # 670885 11-Aug-2012 08:24 Send private message

Demeter:
lucky015:
Demeter: Interesting to see the different viewpoints in this topic. I just wanted to pop in to say that our $10 Late Payment Fee will be the lowest in market. Telecom charge $14 and TelstraClear charge $15.


Not quite the lowest, Slingshot's is only $5.
Fair enough. However they also charge you interest @ 1.5% per month on the overdue amount. This amounts to rather a lot more than $10 total if the overdue amount is substantial.




Interesting, Was not aware of that, However that's still a $300+ balance owing before it costs more than Vodafone's.

Not exactly the most common thing to see for a Residential ISP and perhaps a little fairer to the weekly payers among us.

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  Reply # 670888 11-Aug-2012 08:29 Send private message

Whatever they charge is still too much given the amount people have to pay for telecoms and interweb in NZ in the first place.

There's no personal intervention until way way beyond a few months - it's all automated text, calls and disconnection which does not cost $10.

Far better to offer $10 off for paying on time - a much better image.








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  Reply # 670890 11-Aug-2012 08:34 Send private message

Geektastic: There's no personal intervention until way way beyond a few months - it's all automated text, calls and disconnection which does not cost $10.


And you think the hardware / software / Licensing / maintenance / power is given to Vodafone by magical fairies that just go around handing this stuff out?




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