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5 posts

Wannabe Geek


Topic # 106410 23-Jul-2012 18:11 Send private message

I am a Vodafone customer on a plan, I transferred my contract from M2 at the Start of this year and have had no issues up until now.  I cant receive texts from any 2 Degrees customers, I can get phone calls and they get my texts, they can call my mobile and get through and text other Vodafone customers just not me.

I have been told that Vodafone are not even getting the texts through on there end and that I need to call 2Degrees however 2Degrees don't think its their issue and won't do a trace on the problem numbers to find out whats going on.

I have had the settings checked on my blackberry and have been told they are all good, I have a Nokia E63 handset.

So............ I'm a but stuck please can someone help me with this issue??

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  Reply # 660553 23-Jul-2012 18:26 Send private message

Please read Geekzone FUG no need for double posting on the same topic

John




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  Reply # 660562 23-Jul-2012 18:34 Send private message

I have update the other post so it redirects here. You don't need to create more than one topic.

Back to your problem, have you contact Vodafone help desk about this problem yet?

You have to take this with your provider - Vodafone in this case.





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  Reply # 660574 23-Jul-2012 18:58 Send private message

If this is the case I think it is, it is a problem at our end, but I think operations have already resolved it.




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These comments are my own and do not represent the opinions of 2degrees.

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  Reply # 660595 23-Jul-2012 19:30 Send private message

I have sent ShanRen a PM requesting the mobile number and then I will pass it onto you Salty

Thanks :)




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  Reply # 660612 23-Jul-2012 20:27 Send private message

johnr: Please read Geekzone FUG no need for double posting on the same topic

John


As the Vodafone guy here could you try just being helpful?

I've just switched from Voda to 2 Degrees, but kept my 027 prefex. Will keep an eye out for problems as I've heard there often are with ported numbers.




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  Reply # 660865 24-Jul-2012 10:48 Send private message

Hi ShanRen

I got your PM it has 3 6422xxxxxx numbers in it and nothing else, I have checked and none of these numbers are active on Vodafone,

This is the PM I sent you " Can I please have the mobile number with the incoming SMS issue from 2Degrees "

John






5 posts

Wannabe Geek


  Reply # 661173 24-Jul-2012 18:36 Send private message

Yes they are the 2degrees numbers that I can't get texts from, isn't that what you asked for??

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  Reply # 661191 24-Jul-2012 18:51 Send private message

ShanRen: Yes they are the 2degrees numbers that I can't get texts from, isn't that what you asked for??


My PM to you is above and I need your mobile number please




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  Reply # 661358 24-Jul-2012 22:57 Send private message

I got another PM but it did not include your Vodafone moble number




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  Reply # 661649 25-Jul-2012 11:58 Send private message

Hi ShanRen

Just a reminder I require your Vodafone mobile number before we can get the issue resolved with 2Degrees

Thanks






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Wannabe Geek


  Reply # 661827 25-Jul-2012 15:49 Send private message

I've sent my number in the PM, am I doing something wrong for you not to get it?

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  Reply # 661839 25-Jul-2012 15:57 Send private message

I can confirm I now have your Vodafone mobile number

Thanks




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  Reply # 662240 26-Jul-2012 11:02 Send private message

ShanRen can you now confirm that you are getting SMS from the 2Degrees network?

John






5 posts

Wannabe Geek


  Reply # 662635 26-Jul-2012 21:12 Send private message

Yes, I have just received one, thank you for sorting this out!!

What actually was going on??

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  Reply # 665183 1-Aug-2012 09:32 Send private message

I've had a mate have an issue with his phone also.  Cant receive messages from ported 021, 027 numbers and 022 numbers - no 2Degrees customers at all can txt him but Vodafone and Telecom customers can txt him.
There seems to be a few issues with txting between networks at the moment.
He's called Vodafone and it sounds they are on to it.

What was the fix in this case guys?

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