Well after much excitement I bought a SIM Pack and a Vodem from Vodafone yesterday however that is when the problem started - first I receive this text 'Sorry u don't have enough credit to send a text message.' even though no text message was attempting to be sent. I then went for a walk to the chippy shop and suddenly I went from an average 3 bars to a mediocre 2-1 bars when I stepped in front of the shop - that issue never appeared when I was with Telecom.

Regarding the Vodem - no matter where I'm placing myself in the home I'm lucky to get maybe 2 bars; and when I took my laptop outside the house just for the lulz to see whether it was bad luck I had the same situation.

Long story short - I bought it from the Vodafone shop in Queensgate - is it possible to get a refund or at least a partial refund given the above situation?