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830 posts

Ultimate Geek
+1 received by user: 123


Topic # 107176 8-Aug-2012 12:37 Send private message

Well after much excitement I bought a SIM Pack and a Vodem from Vodafone yesterday however that is when the problem started - first I receive this text 'Sorry u don't have enough credit to send a text message.' even though no text message was attempting to be sent. I then went for a walk to the chippy shop and suddenly I went from an average 3 bars to a mediocre 2-1 bars when I stepped in front of the shop - that issue never appeared when I was with Telecom.

Regarding the Vodem - no matter where I'm placing myself in the home I'm lucky to get maybe 2 bars; and when I took my laptop outside the house just for the lulz to see whether it was bad luck I had the same situation.

Long story short - I bought it from the Vodafone shop in Queensgate - is it possible to get a refund or at least a partial refund given the above situation?





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17089 posts

Uber Geek
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Vodafone NZ

  Reply # 669575 8-Aug-2012 12:42 Send private message

Should you not be directing this question to the place of purchase?






830 posts

Ultimate Geek
+1 received by user: 123


  Reply # 669576 8-Aug-2012 12:43 Send private message

johnr: Should you not be directing this question to the place of purchase?


Sorry, I assumed that the Vodafone shop (badged as 'Vodafone') was owned by Vodafone thus there was an across the board policy that each shop had to conform to.





17089 posts

Uber Geek
+1 received by user: 1676

Trusted
Vodafone NZ

  Reply # 669579 8-Aug-2012 12:44 Send private message

kawaii:
johnr: Should you not be directing this question to the place of purchase?


Sorry, I assumed that the Vodafone shop (badged as 'Vodafone') was owned by Vodafone thus there was an across the board policy that each shop had to conform to.


It maybe owned by Vodafone but this question needs to be directed to the store not a public forum,







830 posts

Ultimate Geek
+1 received by user: 123


  Reply # 669582 8-Aug-2012 12:50 Send private message

johnr:
kawaii:
johnr: Should you not be directing this question to the place of purchase?


Sorry, I assumed that the Vodafone shop (badged as 'Vodafone') was owned by Vodafone thus there was an across the board policy that each shop had to conform to.


It maybe owned by Vodafone but this question needs to be directed to the store not a public forum,



Ok, sorry about that :(





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