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Forums › Vodafone New Zealand, TelstraClear and ihug › Mobile not receiving texts


194 posts

Master Geek
Topic # 107632 15-Aug-2012 12:59 Send private message

I'm on the vodafone network, and i'm only receiving roughly half the text messages that people are sending me, but the weird thing is, it appears to only be a problem with other people on the vodafone network, I can receive texts from Telecom numbers fine. Would anyone know what is causing this?

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13314 posts

Uber Geek

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Vodafone NZ
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  Reply # 672805 15-Aug-2012 13:34 Send private message

Hi JMatt94

What basic fault checking have you done?

Have you tried SIM in another handset?
How long ago did the issue start?


Have you setup Vodafone Blacklist?
Have you setup a Blacklist on your handset?
PM me your mobile number and I can do some basic checks from the Vodafone side

John




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



194 posts

Master Geek
  Reply # 672964 15-Aug-2012 17:40 Send private message

Tested sim in another phone, same problem. Started around two days ago.
Definitely no blacklists. PM'd you my number, thanks for the help.

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  Reply # 672974 15-Aug-2012 18:06 Send private message

Sorry have left office for the evening will take a look tomorrow




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

13314 posts

Uber Geek

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  Reply # 673201 16-Aug-2012 10:30 Send private message

Issue resolved and details sent to you by PM

John




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



194 posts

Master Geek
  Reply # 673321 16-Aug-2012 14:30 Send private message

All appears to be working 100% now, cheers!

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  Reply # 673337 16-Aug-2012 15:11 Send private message

JMatt94: All appears to be working 100% now, cheers!


Did you update your handset?




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

4 posts

Wannabe Geek
  Reply # 675623 22-Aug-2012 20:10 Send private message

Hi, just saw this post, and I too just today am all of a sudden not receiving any texts.  I know of about about 10 texts that have been sent today by various people and I have not received any. Rang vodafone and did what they said but still nothing, which was to empty out my message inbox and then hard boot my phone. Please help.

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  Reply # 675646 22-Aug-2012 20:59 Send private message

Beulink2005: Hi, just saw this post, and I too just today am all of a sudden not receiving any texts. ?I know of about about 10 texts that have been sent today by various people and I have not received any. Rang vodafone and did what they said but still nothing, which was to empty out my message inbox and then hard boot my phone. Please help.


Same as above I can look tomorrow morning, PM me your mobile number

John




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

4 posts

Wannabe Geek
  Reply # 675649 22-Aug-2012 21:08 Send private message

I have not tried SIM in another handset yet, but did just do a factory reset and then received a whole lot of texts and now am receiving texts.

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  Reply # 675659 22-Aug-2012 21:09 Send private message

Beulink2005: I have not tried SIM in another handset yet, but did just do a factory reset and then received a whole lot of texts and now am receiving texts.


Make sure your handset has the most up to date software / firmware

John




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

4 posts

Wannabe Geek
  Reply # 675660 22-Aug-2012 21:10 Send private message

I have just PM'd you my mobile number to look into why this happened.  Thank you for your help.

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  Reply # 675662 22-Aug-2012 21:13 Send private message

Beulink2005: I have just PM'd you my mobile number to look into why this happened. ?Thank you for your help.


Not much for me to look into, Hard reset of the handset resolved the issue so issue was handset related

John




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

4 posts

Wannabe Geek
  Reply # 675663 22-Aug-2012 21:27 Send private message

Ok, thank you.

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