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23 posts

Geek


Topic # 107671 16-Aug-2012 13:44 Send private message

As per title, does anyone know how long Vodafone keep top up information for (like debit card number, number topped up, amount etc)? I would of expected at least 12 months?

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  Reply # 673294 16-Aug-2012 13:52 Send private message

7 years for tax reasons most INFO not credit card numbers

How come?






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Geek


  Reply # 673296 16-Aug-2012 13:55 Send private message

Thanks.

My bag was stolen out of my car last December (17th to be exact). My debit card was used to top up a Vodafone number 3 times within a minute of each other. It has taken Manukau Police 7 months to get around to investigating (not their fault, I'm sure) but the officer dealing with my complaint has been told by Vodafone they only keep top up records for 3 months. He wanted to find out what number was topped up, obviously information I cannot be given myself.

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Ultimate Geek


  Reply # 673297 16-Aug-2012 13:56 Send private message

johnr: 7 years for tax reasons most INFO not credit card numbers

How come?


Was wondering that myself, glad someone asked!




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  Reply # 673301 16-Aug-2012 13:59 Send private message

3 Months in front end systems before heading off to data warehouse and INFO is not as easy to get






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Geek


  Reply # 673303 16-Aug-2012 14:03 Send private message

So it's not easy to get but it is possible? Is it an expectation of Vodafone that they retrieve this information if requested by NZ Police?

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  Reply # 673304 16-Aug-2012 14:04 Send private message

What is the value of the top ups?






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Geek


  Reply # 673308 16-Aug-2012 14:12 Send private message

Over $100. Does that make a difference? Thanks for your replies btw :)

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  Reply # 673309 16-Aug-2012 14:13 Send private message

Have you disputed them with your credit card company?




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  Reply # 673310 16-Aug-2012 14:14 Send private message

johnr: What is the value of the top ups?


i dont think that really matters, fraud is fraud, whether it's $60 or $6,000.















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Geek


  Reply # 673311 16-Aug-2012 14:15 Send private message

Yes, I did initially, I can't actually remember the outcome, I think maybe they didn't do anything because it was reported to Police?

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  Reply # 673312 16-Aug-2012 14:16 Send private message

hamish225:
johnr: What is the value of the top ups?


i dont think that really matters, fraud is fraud, whether it's $60 or $6,000.


Yes it does matter do you think the police are going to investigate fraud if the amount is $1 or 1 million?




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  Reply # 673313 16-Aug-2012 14:17 Send private message

Pepsicle: Yes, I did initially, I can't actually remember the outcome, I think maybe they didn't do anything because it was reported to Police?


Then you need to follow-up with the credit card company and make sure process was followed






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Geek


  Reply # 673314 16-Aug-2012 14:21 Send private message

johnr:
Pepsicle: Yes, I did initially, I can't actually remember the outcome, I think maybe they didn't do anything because it was reported to Police?


Then you need to follow-up with the credit card company and make sure process was followed


Hmmm, yes I can do this but going back to my earlier question, should the Police be able to obtain this information? They ARE trying to investigate and have been told by Vodafone that this information is not available any longer and has been purged from the system.

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  Reply # 673315 16-Aug-2012 14:22 Send private message

I can't answer for the NZ police




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  Reply # 673317 16-Aug-2012 14:24 Send private message

If anything the top ups would of been done to a Prepay number and we would have no INFO on the end user anyway!

John




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