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1020 posts

Uber Geek
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Topic # 109208 14-Sep-2012 19:01 Send private message

I've got a weird problem happening. I cannot update apps via Google play store across the Vodafone network. They update just fine on WiFi.
Yesterday, I was unable to get email or sync my Google account. I thought it was Google so when the problem persisted today I deleted then added back the account. That didn't work so I did a factory reset and started over. I am still getting a message saying that Google cannot authenticate. 

BUT, if I go onto WiFi Google authenticates just fine and all services work. 

I have heaps of data left for this month but can't use it for anything except the web. 

I also cannot receive pxt messages. 

I've checked all the apn settings and everything seems fine. 

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16486 posts

Uber Geek
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Vodafone NZ

  Reply # 686145 14-Sep-2012 20:25 Send private message

No issues on Google play for me

Can you send PXT?




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Ultimate Geek
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Subscriber

  Reply # 686183 14-Sep-2012 21:34 Send private message

check your apn settings

16486 posts

Uber Geek
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Vodafone NZ

  Reply # 686185 14-Sep-2012 21:37 Send private message

How many APNs are loaded on the handset?






1020 posts

Uber Geek
+1 received by user: 116


  Reply # 688182 19-Sep-2012 14:15 Send private message

Just to update - APN settings were all fine & matched what was working properly on another phone. Factory resets made no difference. I continued to get, "No Service" messages intermittently. 
I tried the SIM card in my SGS2 and had the same issues. I then tried it in my HTC Desire HD and had the same issues. 
Back with the SGS3, things went from bad to worse with no email access, no ability to download from the playstore (even after clearing data & cache and then again immediately after a factory reset). Then phone calls started disconnecting. 

The phone was fine with a different SIM card so I was getting convinced that the card was faulty.

John was helping me out via twitter & email. He checked & said everything was fine on the VF end. My phone had disconnected itself from the network around that time and when I reconnected, lo and behold, everything is working again!

I don't know what caused the issues. I just hope they don't recur. For now though, everything is back to normal. 

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