11 gigs in 2 days, What the hell happened to my data allowance? was it updates?

Forums › Vodafone New Zealand, TelstraClear and ihug › 11 gigs in 2 days, What the hell happened to my data allowance? was it updates?

fuzzythinker

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Topic # 109613 24-Sep-2012 10:41
Woke up to an email from Vodafone saying we had gone over our monthly data allowance, according to vodafone tracker we used 11 gigs out of our 20 in 2 days. Neither of us has done any abnormal browsing, just wondering of anyone else has experienced this issue? I know both Mircosoft and apple put out updates over the past few days, didn't think they could be that big. Is there any way of finding out / tracking where the data was used?

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Master Geek

Reply # 690491 24-Sep-2012 11:00
iOS6 update?

freitasm

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Reply # 690493 24-Sep-2012 11:03
Last week's Microsoft updates were at most around 50 MB if you keep your PCs updated. Are you not running any Torrent, downloading game updates (there's a reported case of a game update a couple of months ago that was always failing to install, then downloading the whole thing again). Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

fuzzythinker

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Reply # 690494 24-Sep-2012 11:04
My partner has a Macbook pro and an Iphone so could have been, any idea how big the update was?

johnr

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Reply # 690495 24-Sep-2012 11:04
Might pay to check with the call centre, I am sure there is / was a known issue with data counting over the weekend Have you logged in and check your usage meter this morning? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

fuzzythinker

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Reply # 690496 24-Sep-2012 11:07
No torrents - downloading, no video streaming, very strange. Is there anyway of finding out where it all went?

johnr

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Reply # 690497 24-Sep-2012 11:08
Please read my post above yours Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

fuzzythinker

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Reply # 690500 24-Sep-2012 11:10
Okay maybe I'll give Voda a call....

johnr

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Reply # 690502 24-Sep-2012 11:12
http://forum.vodafone.co.nz/topic/10854-usage-meter-broken-again/ Have you logged in and checked the usage meter this morning? Might save you a phone call Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

fuzzythinker

19 posts

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Reply # 690506 24-Sep-2012 11:14
Just logged into the vodafone and according to check my usage page it says over 7.5 sunday and 3.5 saturday - no way that we have used this much......

johnr

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Reply # 690512 24-Sep-2012 11:19
When you look at the usage meter what is left? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

fuzzythinker

19 posts

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Reply # 690517 24-Sep-2012 11:21
0G remaining

johnr

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Reply # 690518 24-Sep-2012 11:23
Ok I would call then Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

fuzzythinker

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Reply # 690578 24-Sep-2012 12:22
Just rang the call centre and they are going to look into it....seems they have to request some data report which may take a day or so to come through......

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Reply # 690579 24-Sep-2012 12:23
In mean time scan your PC's with Malwarebytes (Windows machines) Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

fuzzythinker

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Reply # 690588 24-Sep-2012 12:44
Done, came back basically blank, one ad ware agent.... Also haven't had any loss of speed or performance on this machine so seemed unlikely but worth checking. Malwarebytes Anti-Malware (Trial) 1.65.0.1400 www.malwarebytes.org Database version: v2012.09.23.08 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 8.0.7601.17514 Alan :: ALAN-PC [administrator] Protection: Enabled 24/09/2012 12:37:21 p.m. mbam-log-2012-09-24 (12-37-21).txt Scan type: Quick scan Scan options enabled: Memory \| Startup \| Registry \| File System \| Heuristics/Extra \| Heuristics/Shuriken \| PUP \| PUM Scan options disabled: P2P Objects scanned: 217743 Time elapsed: 3 minute(s), 21 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 1 C:\Users\Alan\Downloads\PDFCreatorSetup.exe (Adware.Agent) -> Quarantined and deleted successfully. (end)

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