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19 posts

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Topic # 111227 27-Oct-2012 21:36 Send private message

I've been on Vodafone naked broadband since moving into our flat late last year (November), ever since the start of this year (March) we've had this extremely weird problem in which the internet connection will drop out at random.

I have done my own investigation and done/found the following:

*Weather does not affect disconnect as rain/shine it will still happen.
*3 Telephone ports in total (1 inactive), both active ports tested with modem over the past year and same issues in each port.
*2 new modems (Belkin N600, now using Asus N600).
*To many network cables to count.
*2 PC's and 2 phones via Wifi may be connected at any one time.
*At all times connection to router is constant, only the DSL & internet light's on modem will go out.

The disconnect can happen at any time of day, whether there is load on the line or not. It can go down for only a few seconds sometimes or up to 10-15 minutes. Lately we have been having upwards of 20+ disconnects per day.

Since March there was a period of a few months before the problem started happening again, profile was reset by Vodafone - Chorus tech was sent out, and problem went away for a further month or too. This happened again and same resolution applied, although this time none of these fixes will work.

We have had a chorus tech twice, now on the third time - each and every time advising there is nothing wrong and they can see the physical line and connection is constant. Vodafone have also tried other things with changing some profile speed (we have been on fastest, now slowest which does not make any difference). Chorus have also physically changed us to another port in the exchange cabinet.

Have also had a look at http://bcc.telecomwholesale.co.nz/, in which we are in the ON/Exchange service area.


If anyone has any suggestions please do mention, willing to try anything.

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  Reply # 707635 27-Oct-2012 21:42 Send private message

Have you got a master splitter installed? <-- This is not a line filter that goes on the telephone lead

Read this thread on the Vodafone NZ forum

http://forum.vodafone.co.nz/topic/9830-slow-internet-speed-disconnection-when-using-phone-help/






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  Reply # 707636 27-Oct-2012 21:45 Send private message

I'm not sure, is there any easy way to tell without physically knowing what the setup is inside the wall?

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  Reply # 707637 27-Oct-2012 21:45 Send private message

Also post your modem stats so we can view those, This sounds like a house wiring fault contact Coffeebaron here on Geekzone and get a expert to check out the house the wiring






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  Reply # 707639 27-Oct-2012 21:50 Send private message

Thanks for your quick replies johnr, is there anything in particular i should be looking for in regard to modem stats?

One thing i did edit on first post, is that this problem can go away for a few months and then come back in which Chorus tech thought it couldn't have been wiring/hardware? Do you think its still a possibility?

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  Reply # 707640 27-Oct-2012 21:54 Send private message

Post the modem stats here on Geekzone so we can view them, Also review this Blog post done by Steve Biddle

http://www.geekzone.co.nz/sbiddle/7872




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  Reply # 707642 27-Oct-2012 21:56 Send private message

Have you checked modem has latest firmware loaded and do you have access to the Vodafone supplied HG55A wireless modem?






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  Reply # 707645 27-Oct-2012 22:04 Send private message

Thanks I've had a look through that blog post. I'll post modem specs once im home again and yes both modems have latest firmware.

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  Reply # 707649 27-Oct-2012 22:07 Send private message

Neviden: Thanks I've had a look through that blog post. I'll post modem specs once im home again and yes both modems have latest firmware.


Both?






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  Reply # 707650 27-Oct-2012 22:09 Send private message

Well of course only using one :), but since the problem started happening have tested 2 modems. With either one the problem still exists, and firmware is up to date on each.

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  Reply # 707651 27-Oct-2012 22:10 Send private message

Master splitter installed






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  Reply # 707653 27-Oct-2012 22:12 Send private message

Is there a way to tell if i have a master splitter installed?

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  Reply # 707654 27-Oct-2012 22:13 Send private message

Neviden: Is there a way to tell if i have a master splitter installed?


CoffeeBaron will be able to tell you






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  Reply # 707993 28-Oct-2012 17:05 Send private message

Here are some stats from modem:

Update Counter : 3297
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 923836
Lan Rx : 648951
ADSL Tx : 629514
ADSL Rx : 8718363
CRC Down : 0
CRC Up : 144
FEC Down : 0
FEC Up : 11134
HEC Down : 1963
HEC Up : 0
SNR Up : 14.1
SNR Down : 12.0
Line Attenuation Up : 15.4
Line Attenuation Down : 28.8
Data Rate Up : 863
Data Rate Down : 13077


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  Reply # 707994 28-Oct-2012 17:06 Send private message

Approx where are you located? .






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  Reply # 707995 28-Oct-2012 17:09 Send private message

Onehunga, Auckland. Bear in mind im set to the lowest speed at the moment due to the disconnects (im told the lowest speed for customers experiencing frequent disconnects).

Normal high speed would be about 18mbps down/1.2mb up

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