Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



6723 posts

Uber Geek
+1 received by user: 619

Trusted
Subscriber

Topic # 111544 7-Nov-2012 00:19 Send private message

Today I called us because one of my staff called to say he got a text warning him he had reached his 250MB Plan limit for Mobile data on his phone. I knew something was weird since when we signed with VF to get our GS3's they gave us as an extra, 1GB on top of our plan allocation for 6 months. I was a very happy customer then!

I called customer service, friendly young (I think) lady took my details, looked at my account, said she needed to to speak to the retention's team who had done the deal in the first place, I waited on hold for maybe around 5 minutes. She comes back and says.. Good news, we fixed up your account and gave you an EXTRA 12 months of 1GB Data for your trouble. On ALL our Phones!!!

I didn't ask for, nor expect any form of compensation, the issue was exceptionally minor and took a few moments to resolve. I wasn't upset when I spoke to her.

I was extremely blown away by what I consider to be a very generous gesture!

Yet again VF exceeded my expectations.



Create new topic
4189 posts

Uber Geek
+1 received by user: 264

Trusted

  Reply # 713284 7-Nov-2012 00:38 Send private message

So nice to hear positive experiences too sometimes! I really think people don't give good feedback when it is deserved often enough. Well done Vodafone!




Twitter: @nztechfreak
Blogs: AndroidNZ.net


1135 posts

Uber Geek
+1 received by user: 128


  Reply # 713297 7-Nov-2012 02:34 Send private message

sounds good! how does this retention teem thing work, can pre pay customers get it too?













814 posts

Ultimate Geek
+1 received by user: 23


  Reply # 713299 7-Nov-2012 05:25 Send private message

hamish225: sounds good! how does this retention teem thing work, can pre pay customers get it too?


I think the clue here is - ALL their phones. A reward for obvious volume of business. Well done VF.

16134 posts

Uber Geek
+1 received by user: 1174

Trusted
Vodafone NZ

  Reply # 713300 7-Nov-2012 05:31 Send private message

hamish225: sounds good! how does this retention teem thing work, can pre pay customers get it too?


Nope it's a offer for postpay customers that have the 250MB package

networkn thanks for the feedback :)




598 posts

Ultimate Geek
+1 received by user: 18

Trusted

  Reply # 713310 7-Nov-2012 07:27 Send private message

Yep, I have got to say if you get the right person at Vodafone, I have found them to be awsome.

252 posts

Ultimate Geek
+1 received by user: 8

Technical Solutions Aust
Subscriber

  Reply # 713348 7-Nov-2012 08:58 Send private message

bigal_nz: Yep, I have got to say if you get the right person at Vodafone, I have found them to be awsome.


Lol and in my case if you get the wrong person, they tell you to move to telecom.... which I did a few weeks ago.... along with my entire company Laughing

1345 posts

Uber Geek
+1 received by user: 50


  Reply # 713358 7-Nov-2012 09:04 Send private message

I have had a good outcome when dealing with the VF retention team a few months ago too.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Does acupuncture work?
Created by timmmay, last reply by geekiegeek on 30-Jul-2014 13:48 (27 replies)
Pages... 2


2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by Sideface on 30-Jul-2014 21:02 (63 replies)
Pages... 3 4 5


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by joker97 on 30-Jul-2014 17:40 (65 replies)
Pages... 3 4 5


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


VF, why you lie to me?
Created by kenkeniff, last reply by johnr on 30-Jul-2014 12:27 (54 replies)
Pages... 2 3 4


Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by DonGould on 29-Jul-2014 21:57 (93 replies)
Pages... 5 6 7


New Mobile plans coming?
Created by nunasdream, last reply by jeffnz on 30-Jul-2014 20:35 (17 replies)
Pages... 2


"keyless" keys - questions
Created by joker97, last reply by joker97 on 30-Jul-2014 10:39 (34 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.