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Topic # 111709 12-Nov-2012 19:36 Send private message

I am one of the lucky(?) people still on the Smart1 plan introduced when the iPhone 4 was released. I am still getting the 3GB of data, but after a particularly slow week at work, where I had an enormous amount of streaming video (sport mainly) playing in the background, I used pretty much all of the 3GB up with a little over the half the month left.

Seeing that the charge is $0.20 per 1MB over the limit, I determined that even with conservative used for the next couple of weeks, I was potentially going to cop an enormous extra charge. (I have had this plan for well over 2 years and never come anywhere near hitting the 3GB)

With this in mind I checked on the Vodafone website and saw they had an 'Add-On' for account customers to get an extra 1GB for $20.00. (As opposed to the $20 per 100MB I could end up liable for). However, when I logged in, this Add-On was not a selectable option.

Thinking this was strange, I called the help desk and spoke to a lovely lady who determined that I could not buy the extra 1GB as I was on an old iPhone plan and had the maximum data allowed(?). She kindly credited me an extra 100MB, which I will eek out, so I would have to say overall it was not a bad experience.

What I am perplexed about is why I could not Add-On the extra GB? I understand that plans have various T's & C's associated with them, but it seems a little restrictive to not allow me to pay for the extra. VF must know what the value of 1GB of data is ($20, apparently), so it is not like I am getting one over on them.

Yes they are a business, but they are also a service I want to pay a reasonable rate for.

I realise this is a firstworldproblem, but I can't see the logic.  

Has anyone else had a similar experience and/or received a satisfactory answer. Surely "your plan is old' cannot be the sole answer!

J. Corrigan


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  Reply # 716031 12-Nov-2012 19:39 Send private message

The CSR is 110% correct you are on a grandfathered plan EOL quite a while back, When the 1GB for $20 was built / offered grandfathered plans were excluded

You can't add it to any of the older plans




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  Reply # 716039 12-Nov-2012 19:46 Send private message

I'm on Smart2 and I accepted the fact that I'm on grandfathered plan, it is a great deal for myself and I don't see myself moving away from this grandfathered plan. However that also mean I'm willingly to give up any potential great add-ons - which so far hasn't seem enticed me to move away from Smart2.

For that same reason, I will see myself buying new phone outright instead of signing on new contract for subsidy - which I am more than happy to, IF the new plans are attractive enough to me.




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  Reply # 716048 12-Nov-2012 20:08 Send private message

johnr: The CSR is 110% correct you are on a grandfathered plan EOL quite a while back, When the 1GB for $20 was built / offered grandfathered plans were excluded

You can't add it to any of the older plans


Hi John

Thank you for the swift reply.  It certainly makes sense and i was definitely given the correct info.

Just a little surprised there is no way for me to mitigate irresponsible use before I have to pay $$$. Will have bribe someone at work for the wifi pw! :-)


jc

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  Reply # 716054 12-Nov-2012 20:15 Send private message

I'm on the same plan. great data allowance, but only 30mins call/voice time. tried to get a call add-on a while back , but not available, only best mate or family.   

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  Reply # 716055 12-Nov-2012 20:16 Send private message

If you move off the plan you can't go back on it




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