I'm currently in the process of moving house (rental) and I'm looking for a broadband/homeline provider. Now as many of you probably know, most ISPs charge a connection fee for phone and another one for broadband. Vodafone website says that it will waive the broadband connection if you sign up for 12 months (which I can cope with, even though I generally don't like fixed contracts - especially since I only have a 6 month lease). But I had a look around and most ISPs do charge a phone connection fee (vodafone charges $52.10, orcon $99) if there is no active phone line at the new address.
What got me excited about vodafone, was I found a page on their website that offered a "movers deal" where they would waive both the broadband AND phone connection fees...for existing customers. So I thought, "hey, surely they would want new customers too". So I gave them a call. http://www.vodafone.co.nz/broadband/moving-home/
Now I've heard some great things about vodafone from family and friends, so I was kind of disappointed when the call center guy told me if that's what it said on the website, than there was nothing he could more he could do for me. I asked if there was any other person that would be able to make that decision and he just gave me a straight no.
When I moved a few years ago, ISPs seemed to be much more flexible to get you to sign you up. And why existing customers are more important than new customers is a bit beyond me.
Have any of you had any luck recently in getting more flexibility with your ISP?