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Topic # 112421 8-Dec-2012 00:06 Send private message

So my prepay SIM was disabled.

I asked a Vodafone support person why, and they gave me the predictable line "if you don't add money to it at least once a year its disabled".

Thing is I have added money on it within the year. I don't have exact dates but twice this year I topped up. 99% sure of it because I needed to use my mobile more for work. But of course now the element of doubt is in my head (even though I'm nearly certain).

The support team told me "sorry we can't re-activate SIM cards".

That is it.

Is there anything I can / should do? It seems like a load of old bullocks.

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Vodafone NZ

  Reply # 728838 8-Dec-2012 01:13 Send private message

No way it's bullocks, I look after the Prepay IN and it's rock solid

It's 13 months from last top up not 12 months for a Prepay deactivation, 12 Months is credit expiry from last top up

We also send a reminder SMS 10 days before the Prepay deactivation happens advising to topup in the next 10 days, If the handset is not on then the SMS with expire in 3 days

PM me the mobile number and it's easy to check

John




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