Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1118 posts

Uber Geek
+1 received by user: 52

Subscriber

Topic # 112505 11-Dec-2012 13:29 Send private message

around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  






HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

Filter this topic showing only the reply marked as answer Create new topic
7318 posts

Uber Geek
+1 received by user: 407


  Reply # 730427 11-Dec-2012 13:32 Send private message

Gilco2: around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  




Have you actually complained about it to their management? If so, and it hasn't been fixed after so long, you should ask them for a deadlock number, and take it to the TDR to get it resolved.

5267 posts

Uber Geek
+1 received by user: 782


  Reply # 730432 11-Dec-2012 13:40 Send private message

Meda Naked is the name for the $65 plan http://www.vodafone.co.nz/naked-broadband/

it's 100GB 'standard' so if you are getting a free double data then you will (should!) be getting 200GB.

8BitGirl in a HD World
560 posts

Ultimate Geek
+1 received by user: 288

Trusted
Vodafone NZ
Subscriber

  Reply # 730434 11-Dec-2012 13:42 Send private message

Gilco2: around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  




Hi Gilco -  we're sorry about that, it sounds like a bit of a disaster. The plan you've been moved to is a better value plan that you were on before. However, you are still eligible for the Double Your Data discount for the term you were offerred before. I can look into this and have it corrected for you. Please could you PM me your account details?

Again, our most sincere apologies for the mixup. Let me help put this right.
Lon




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)




1118 posts

Uber Geek
+1 received by user: 52

Subscriber

  Reply # 730444 11-Dec-2012 13:46 Send private message

mattwnz:
Gilco2: around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  




Have you actually complained about it to their management? If so, and it hasn't been fixed after so long, you should ask them for a deadlock number, and take it to the TDR to get it resolved.
yes I have.  I dont really like to complain in public, but I am at my wits end over it and this was my last resort.  I wanted it sorted so I can pay it. I dont like waiting for due date and like to pay the bills when I receive them.




HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

8BitGirl in a HD World
560 posts

Ultimate Geek
+1 received by user: 288

Trusted
Vodafone NZ
Subscriber

  Reply # 730472 11-Dec-2012 14:16 Send private message

Hi Gilco2 - this has now been corrected and the discount has been applied to your account for the remainder of the term. With the new pack, instead of getting 120GB you are now receiving 200Gb for the $65 to which you agreed. There should be no further issues regading your bill for duration of the deal.

Please accept our apologies for the inconvenience and frustration. If you need any further assistance or would like to get in touch, you can do so by PM on Geekzone, or by looking us up on Twitter  or Facebook.

Regards,
Lon





Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)




1118 posts

Uber Geek
+1 received by user: 52

Subscriber

  Reply # 730487 11-Dec-2012 14:30 Send private message

Demeter: Hi Gilco2 - this has now been corrected and the discount has been applied to your account for the remainder of the term. With the new pack, instead of getting 120GB you are now receiving 200Gb for the $65 to which you agreed. There should be no further issues regading your bill for duration of the deal.

Please accept our apologies for the inconvenience and frustration. If you need any further assistance or would like to get in touch, you can do so by PM on Geekzone, or by looking us up on Twitter  or Facebook.

Regards,
Lon

Thank you very much. Highly appreciated.  Now I feel more comfortable to start using it. Mainly internet browsing and most of all Quickflix




HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

Filter this topic showing only the reply marked as answer Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Snap have failed our company!
Created by dafman, last reply by kornflake on 21-Oct-2014 23:04 (23 replies)
Pages... 2


Spark Socialiser
Created by freitasm, last reply by Flickky on 21-Oct-2014 22:10 (21 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by jonathan18 on 21-Oct-2014 23:12 (32 replies)
Pages... 2 3


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Overcharged by Slingshot for months - warning to existing customers
Created by dusty42, last reply by richms on 21-Oct-2014 19:15 (27 replies)
Pages... 2


Why would Suresignal calls be worse quality than non-Suresignal calls from the same location?
Created by Geektastic, last reply by froob on 21-Oct-2014 08:21 (41 replies)
Pages... 2 3


Just bought a TiVo online. No wireless adaptor. Will a standard one work? Or do I need the TiVo one ?
Created by Limerick, last reply by graemeh on 20-Oct-2014 16:03 (11 replies)

Spark Socialiser and new plan
Created by saeran, last reply by eXDee on 21-Oct-2014 21:52 (10 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.