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Topic # 112505 11-Dec-2012 13:29 Send private message

around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  






HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

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  Reply # 730427 11-Dec-2012 13:32 Send private message

Gilco2: around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  




Have you actually complained about it to their management? If so, and it hasn't been fixed after so long, you should ask them for a deadlock number, and take it to the TDR to get it resolved.

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  Reply # 730432 11-Dec-2012 13:40 Send private message

Meda Naked is the name for the $65 plan http://www.vodafone.co.nz/naked-broadband/

it's 100GB 'standard' so if you are getting a free double data then you will (should!) be getting 200GB.

8BitGirl in a HD World
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  Reply # 730434 11-Dec-2012 13:42 Send private message

Gilco2: around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  




Hi Gilco -  we're sorry about that, it sounds like a bit of a disaster. The plan you've been moved to is a better value plan that you were on before. However, you are still eligible for the Double Your Data discount for the term you were offerred before. I can look into this and have it corrected for you. Please could you PM me your account details?

Again, our most sincere apologies for the mixup. Let me help put this right.
Lon




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)




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  Reply # 730444 11-Dec-2012 13:46 Send private message

mattwnz:
Gilco2: around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  




Have you actually complained about it to their management? If so, and it hasn't been fixed after so long, you should ask them for a deadlock number, and take it to the TDR to get it resolved.
yes I have.  I dont really like to complain in public, but I am at my wits end over it and this was my last resort.  I wanted it sorted so I can pay it. I dont like waiting for due date and like to pay the bills when I receive them.




HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

8BitGirl in a HD World
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  Reply # 730472 11-Dec-2012 14:16 Send private message

Hi Gilco2 - this has now been corrected and the discount has been applied to your account for the remainder of the term. With the new pack, instead of getting 120GB you are now receiving 200Gb for the $65 to which you agreed. There should be no further issues regading your bill for duration of the deal.

Please accept our apologies for the inconvenience and frustration. If you need any further assistance or would like to get in touch, you can do so by PM on Geekzone, or by looking us up on Twitter  or Facebook.

Regards,
Lon





Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)




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  Reply # 730487 11-Dec-2012 14:30 Send private message

Demeter: Hi Gilco2 - this has now been corrected and the discount has been applied to your account for the remainder of the term. With the new pack, instead of getting 120GB you are now receiving 200Gb for the $65 to which you agreed. There should be no further issues regading your bill for duration of the deal.

Please accept our apologies for the inconvenience and frustration. If you need any further assistance or would like to get in touch, you can do so by PM on Geekzone, or by looking us up on Twitter  or Facebook.

Regards,
Lon

Thank you very much. Highly appreciated.  Now I feel more comfortable to start using it. Mainly internet browsing and most of all Quickflix




HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

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