Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1115 posts

Uber Geek
+1 received by user: 52

Subscriber

Topic # 112505 11-Dec-2012 13:29 Send private message

around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  






HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

8BitGirl in a HD World
528 posts

Ultimate Geek
+1 received by user: 261

Trusted
Vodafone NZ
Subscriber

  Reply # 730434 11-Dec-2012 13:42 Send private message

Gilco2: around 5 months ago Vodafone rang offering great deal. I was on Naked Broadband and happy. Been happy with them. Now tearing whats left of my hair out.  I have cellphone so pay $65 a month for 60GB.  They said they will double the data for free for next 12 months. Said I was happy but they went on so i stressed well as long as its not more than that $65.  EVERY month the bill arrives $95.  Last month they insisted all sorted and will be no more problem. They said they even assigned someone to check this month and correct it if happens again but it wont.  Sure enough $95   I emailed them Friday and apart from automated reply heard nothing.  Checked my account now and see its changed to mega naked for 200GB.   I never agreed to that. The agreement was double my data for free for next 12 months which would be $65 for 120GB.  




Hi Gilco -  we're sorry about that, it sounds like a bit of a disaster. The plan you've been moved to is a better value plan that you were on before. However, you are still eligible for the Double Your Data discount for the term you were offerred before. I can look into this and have it corrected for you. Please could you PM me your account details?

Again, our most sincere apologies for the mixup. Let me help put this right.
Lon




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


8BitGirl in a HD World
528 posts

Ultimate Geek
+1 received by user: 261

Trusted
Vodafone NZ
Subscriber

  Reply # 730472 11-Dec-2012 14:16 Send private message

Hi Gilco2 - this has now been corrected and the discount has been applied to your account for the remainder of the term. With the new pack, instead of getting 120GB you are now receiving 200Gb for the $65 to which you agreed. There should be no further issues regading your bill for duration of the deal.

Please accept our apologies for the inconvenience and frustration. If you need any further assistance or would like to get in touch, you can do so by PM on Geekzone, or by looking us up on Twitter  or Facebook.

Regards,
Lon





Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by Geektastic on 19-Sep-2014 19:00 (401 replies)
Pages... 25 26 27


Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by SaltyNZ on 18-Sep-2014 09:20 (126 replies)
Pages... 7 8 9


IOS8 - Network Load
Created by FireEngine, last reply by coffeebaron on 19-Sep-2014 22:05 (40 replies)
Pages... 2 3


New On Account mobile plans - Red+
Created by NikT, last reply by KiwiSurfer on 19-Sep-2014 20:51 (36 replies)
Pages... 2 3


2014 Holden SS (V8) or Ford XR6-T (in-line 6 turbo)
Created by joker97, last reply by ilovemusic on 16-Sep-2014 14:34 (71 replies)
Pages... 3 4 5


6.6Mb/s "in spec" for Torbay, Auckland?
Created by theasset13, last reply by dcole13 on 19-Sep-2014 21:11 (16 replies)
Pages... 2


Computer Lounge's Zen Radical
Created by JayADee, last reply by JayADee on 19-Sep-2014 14:51 (15 replies)

Maybe some politicians should go back to school?
Created by jarledb, last reply by DarthKermit on 18-Sep-2014 18:27 (31 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.