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Topic # 112751 19-Dec-2012 09:28 Send private message

one of my co-workers is trying to use their VF Prepay SIM in the UK and it won't roam.

It's topped up with at least a NZD40 balance.
We have checked the account on the VF website and roaming is enabled
We have spoken to a VF CSR and confirmed above.

Any other suggestions?

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  Reply # 734752 19-Dec-2012 09:41 Send private message

Are they also using the NZ handset, or are they putting the NZ SIM in another phone?

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  Reply # 734755 19-Dec-2012 09:42 Send private message

When they action a manual network selection to Vodafone UK what does the handset display?

Can you PM me the mobile number if they get a error message




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  Reply # 734756 19-Dec-2012 09:44 Send private message

You really need to find out a lot more information such as exactly what sort of error they're experiencing or seeing.

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