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612 posts

Ultimate Geek
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Topic # 113296 12-Jan-2013 13:46



I seem to get the red x for status most of the day. There's plenty of cellular signal. It makes it very difficult to use the Internet when it won't connect. What is the likely reason that the Internet connection is down?

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8BitGirl in a HD World
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Ultimate Geek
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Vodafone NZ
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  Reply # 743785 12-Jan-2013 15:47 Send private message

It depends on your location. Whereabouts are you?

^LS




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)




612 posts

Ultimate Geek
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  Reply # 743885 12-Jan-2013 21:18

Mahurangi. I think the signal comes from Snells beach. Some moments the internet is streaming well. Then refuses to connect. Very frustrating, fortunately I have alternative reliable access through the opposition provider.

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Uber Geek
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Vodafone NZ

  Reply # 743887 12-Jan-2013 21:29 Send private message

Have you logged a ticket on 0800 921021 explaining the issue?

Serving cell needs to be checked out






612 posts

Ultimate Geek
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  Reply # 744069 13-Jan-2013 13:52

Will do John R when I'm back in the area tonight. Thanks for the number



612 posts

Ultimate Geek
+1 received by user: 50


  Reply # 746890 18-Jan-2013 14:35

I didn't get a chance to retry the connection while in the area. I presume Vodafone don't solely rely on customer complaints to ensure the network is still running.

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Biddle Corp
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  Reply # 746891 18-Jan-2013 14:43 Send private message

1eStar: I didn't get a chance to retry the connection while in the area. I presume Vodafone don't solely rely on customer complaints to ensure the network is still running.


There are plenty of issues that can arise on networks that networking monitoring is incapable of detecting.

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