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383 posts

Ultimate Geek


Topic # 113296 12-Jan-2013 13:46



I seem to get the red x for status most of the day. There's plenty of cellular signal. It makes it very difficult to use the Internet when it won't connect. What is the likely reason that the Internet connection is down?

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Master Geek

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Vodafone NZ

  Reply # 743785 12-Jan-2013 15:47 Send private message

It depends on your location. Whereabouts are you?

^LS




"I have no special talent. I am only passionately curious."
Albert Einstein


^LS on Twitter & Facebook. Usually has a sense of humour. YMMV. :)



383 posts

Ultimate Geek


  Reply # 743885 12-Jan-2013 21:18

Mahurangi. I think the signal comes from Snells beach. Some moments the internet is streaming well. Then refuses to connect. Very frustrating, fortunately I have alternative reliable access through the opposition provider.

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Uber Geek

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Vodafone NZ
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  Reply # 743887 12-Jan-2013 21:29 Send private message

Have you logged a ticket on 0800 921021 explaining the issue?

Serving cell needs to be checked out




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



383 posts

Ultimate Geek


  Reply # 744069 13-Jan-2013 13:52

Will do John R when I'm back in the area tonight. Thanks for the number



383 posts

Ultimate Geek


  Reply # 746890 18-Jan-2013 14:35

I didn't get a chance to retry the connection while in the area. I presume Vodafone don't solely rely on customer complaints to ensure the network is still running.

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Uber Geek

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Biddle Corp
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  Reply # 746891 18-Jan-2013 14:43 Send private message

1eStar: I didn't get a chance to retry the connection while in the area. I presume Vodafone don't solely rely on customer complaints to ensure the network is still running.


There are plenty of issues that can arise on networks that networking monitoring is incapable of detecting.




*Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

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