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88 posts

Master Geek
+1 received by user: 4


Topic # 113402 16-Jan-2013 07:42 Send private message

Hi all,

Is anyone else experiencing problems receiving texts from the UK?

My texts are received fine by both my parents but if they reply I get nothing. This starting approx 2 days ago.

I'm also trying to get in touch with VF but their suppport lines appear to be down.

Thanks.

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16486 posts

Uber Geek
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Vodafone NZ

  Reply # 745442 16-Jan-2013 07:44 Send private message

Hi Matt

If the issue is with incoming int SMS then the sending party should be contacting their provider and logging the query, The SMS are not making it to NZ so we can't deliver them,

If you had issues sending int SMS then Vodafone NZ would look into the issue from reading the INFO you have posted the issue is not Sending but incoming only,






88 posts

Master Geek
+1 received by user: 4


  Reply # 745454 16-Jan-2013 08:03 Send private message

Thanks John,

Yes, my parents have spoken to VFUK and they say there is no problem at their end - that the problem lies with NZ.

So a bit stuck in the middle ... they can recieve my texts from NZ but I don't receive their replies from the UK. As far as VFUK is concerned, the texts are 'sent' from the UK but the problem lies with receipt in NZ.

A bit of a mystery!

16486 posts

Uber Geek
+1 received by user: 1398

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Vodafone NZ

  Reply # 745457 16-Jan-2013 08:10 Send private message

Have your parents got a fault ticket number from their service provider?






88 posts

Master Geek
+1 received by user: 4


  Reply # 745459 16-Jan-2013 08:13 Send private message

johnr: Have your parents got a fault ticket number from their service provider?


I'm not sure, I'll ask. Suspect they wouldn't have recorded it but will check.

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Uber Geek
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Vodafone NZ

  Reply # 745463 16-Jan-2013 08:24 Send private message

Email me the Vodafone UK mobile numbers with example times and dates and we can follow up with tech's in the UK

john (dot) reader (at) vodafone (dot) com




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Uber Geek
+1 received by user: 1398

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Vodafone NZ

  Reply # 746368 17-Jan-2013 14:38 Send private message

Issue should now be resolved






88 posts

Master Geek
+1 received by user: 4


  Reply # 747315 19-Jan-2013 11:43 Send private message

Thank you John - brilliant work there.

All up and running now; parents very happy (which is always a good thing!).

Matt

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