Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



88 posts

Master Geek
+1 received by user: 4


Topic # 113402 16-Jan-2013 07:42 Send private message

Hi all,

Is anyone else experiencing problems receiving texts from the UK?

My texts are received fine by both my parents but if they reply I get nothing. This starting approx 2 days ago.

I'm also trying to get in touch with VF but their suppport lines appear to be down.

Thanks.

Create new topic
16234 posts

Uber Geek
+1 received by user: 1236

Trusted
Vodafone NZ

  Reply # 745442 16-Jan-2013 07:44 Send private message

Hi Matt

If the issue is with incoming int SMS then the sending party should be contacting their provider and logging the query, The SMS are not making it to NZ so we can't deliver them,

If you had issues sending int SMS then Vodafone NZ would look into the issue from reading the INFO you have posted the issue is not Sending but incoming only,






88 posts

Master Geek
+1 received by user: 4


  Reply # 745454 16-Jan-2013 08:03 Send private message

Thanks John,

Yes, my parents have spoken to VFUK and they say there is no problem at their end - that the problem lies with NZ.

So a bit stuck in the middle ... they can recieve my texts from NZ but I don't receive their replies from the UK. As far as VFUK is concerned, the texts are 'sent' from the UK but the problem lies with receipt in NZ.

A bit of a mystery!

16234 posts

Uber Geek
+1 received by user: 1236

Trusted
Vodafone NZ

  Reply # 745457 16-Jan-2013 08:10 Send private message

Have your parents got a fault ticket number from their service provider?






88 posts

Master Geek
+1 received by user: 4


  Reply # 745459 16-Jan-2013 08:13 Send private message

johnr: Have your parents got a fault ticket number from their service provider?


I'm not sure, I'll ask. Suspect they wouldn't have recorded it but will check.

16234 posts

Uber Geek
+1 received by user: 1236

Trusted
Vodafone NZ

  Reply # 745463 16-Jan-2013 08:24 Send private message

Email me the Vodafone UK mobile numbers with example times and dates and we can follow up with tech's in the UK

john (dot) reader (at) vodafone (dot) com




16234 posts

Uber Geek
+1 received by user: 1236

Trusted
Vodafone NZ

  Reply # 746368 17-Jan-2013 14:38 Send private message

Issue should now be resolved






88 posts

Master Geek
+1 received by user: 4


  Reply # 747315 19-Jan-2013 11:43 Send private message

Thank you John - brilliant work there.

All up and running now; parents very happy (which is always a good thing!).

Matt

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Does NZ need better gun laws?
Created by mattwnz, last reply by gzt on 2-Sep-2014 16:10 (103 replies)
Pages... 5 6 7


Warning: Rage Ahead - Campbell Live and childhood poverty
Created by kawaii, last reply by charsleysa on 2-Sep-2014 15:55 (80 replies)
Pages... 4 5 6


What tyre brand/model to look at ?
Created by Mark, last reply by Mark on 2-Sep-2014 15:14 (29 replies)
Pages... 2


VideoEZY OnDemand
Created by Andib, last reply by networkn on 2-Sep-2014 14:30 (57 replies)
Pages... 2 3 4


Judith Collins: I am resigning
Created by Presso, last reply by gzt on 2-Sep-2014 11:42 (109 replies)
Pages... 6 7 8


Cirque du Soleil Cellphone Hijack
Created by myopinion, last reply by PhantomNVD on 1-Sep-2014 18:01 (21 replies)
Pages... 2


Orcon Global Mode launched
Created by freitasm, last reply by shk292 on 1-Sep-2014 11:32 (132 replies)
Pages... 7 8 9


Lightbox press event release
Created by freitasm, last reply by IcI on 30-Aug-2014 17:54 (562 replies)
Pages... 36 37 38



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.