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717 posts

Ultimate Geek
+1 received by user: 21


Topic # 113424 16-Jan-2013 17:41 Send private message

I've got a website that I'm having trouble getting to through Vodafone.

www.birkenheadrsa.com is the site in question.

If I try to access this site from my work computer, which uses Vodafone as an ISP, then I get a page that says "The web site above will be hosted with iSERVE but it has not been uploaded as yet."  iServe is indeed the hosting company.

If I try to access this site from my home computer, which uses TelstraClear as an ISP, then the website comes up fine.

If I add a page on the end of the URL, i.e. www.birkenheadrsa.com/entertainment.php then the site comes up fine on my work (Vodafone) computer and I can navigate around the other pages just fine.

iServe think it might be a DNS issue because it works ok for them.

I've tried resetting our work router and also flushing the DNS on my computer, but that didn't help.  I changed the DNS settings in my router to use Google's Public DNS (8.8.8.8 and 8.8.4.4) but that still brings up the error page and not the real site.

Can someone else that also uses Vodafone as an ISP please test the site and tell me what they get when they try to access it?

Or does anyone have any other ideas as to what the problem might be?

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15566 posts

Uber Geek
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Trusted
Vodafone NZ
Subscriber

  Reply # 745833 16-Jan-2013 17:43 Send private message

trace route to the site what does that show from each ISP?






717 posts

Ultimate Geek
+1 received by user: 21


  Reply # 745836 16-Jan-2013 17:52 Send private message

johnr: trace route to the site what does that show from each ISP?


A trace route from my work (Vodafone) connection shows:

C:\Documents and Settings\Murray>tracert www.birkenheadrsa.com

Tracing route to www3.iserve.net.nz [202.191.42.30]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms RTA1025W.home [192.168.1.1]
2 18 ms 10 ms 13 ms be2-100.bras2ftc.akl.vf.net.nz [203.109.130.162]
3 17 ms 10 ms 10 ms be9-100.ppnzftc01.akl.vf.net.nz [203.109.130.161]
4 18 ms 11 ms 17 ms be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.226]
5 18 ms 17 ms 17 ms be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.225]
6 28 ms 27 ms 27 ms ihug.wix.net.nz [202.7.0.241]
7 29 ms 28 ms 28 ms ge-1-3-0-1601.cr1.wgt.orcon.net.nz [60.234.62.5]
8 29 ms 28 ms 28 ms v501.br1.wlg.iserve.net.nz [60.234.62.186]
9 29 ms 28 ms 28 ms v20.fw2.wlg.iserve.net.nz [202.191.35.177]
10 30 ms 29 ms 28 ms v21.cs1.wlg.iserve.net.nz [202.191.35.185]
11 40 ms 39 ms 40 ms www.birkenheadrsa.com [202.191.42.30]

Trace complete.

I won't be able to see what I get from my home (TelstraClear) connection until I get home this evening.



717 posts

Ultimate Geek
+1 received by user: 21


  Reply # 745837 16-Jan-2013 17:55 Send private message

I should add that I've tried multiple browsers and PC's at work, clearing caches on all browsers, and they all show the iServe error page, so I don't think it's a browser or PC problem.

1126 posts

Uber Geek
+1 received by user: 73


  Reply # 745838 16-Jan-2013 17:56 Send private message

I'm encountering the same issue

204 posts

Master Geek
+1 received by user: 3


  Reply # 745839 16-Jan-2013 17:56

Welcome to the Birkenhead RSA (Inc) Web Site.

Works fine for me with Vodafone.



717 posts

Ultimate Geek
+1 received by user: 21


  Reply # 745840 16-Jan-2013 17:58 Send private message

Wade: I'm encountering the same issue


Thanks Wade!  So you're using Vodafone as an ISP too?

6 posts

Wannabe Geek


  Reply # 745847 16-Jan-2013 18:03 Send private message

Works fine on Telecom Nz

(edit) also comes up on Samsung Galaxy connected to VF in opera



717 posts

Ultimate Geek
+1 received by user: 21


  Reply # 745850 16-Jan-2013 18:13 Send private message

I'm home now and I've confirmed that www.birkenheadrsa.com is still working ok on TelestraClear. The trace route is:

C:\Users\Murray>tracert www.birkenheadrsa.com

Tracing route to www3.iserve.net.nz [202.191.42.30]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms MOFFATT.home [192.168.1.1]
2 31 ms 33 ms 30 ms lo0.internet.ivpn.pe24.telstraclear.net [218.101.61.122]
3 30 ms 31 ms 30 ms g1-0-0-906.u12.telstraclear.net [203.98.18.66]
4 32 ms 31 ms 31 ms ggis-gige-v906.telstraclear.net [203.98.18.67]
5 32 ms 31 ms 31 ms g7-0-0.tkcr4.global-gateway.net.nz [210.55.202.50]
6 31 ms 31 ms 31 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66.102]
7 42 ms 42 ms 42 ms ge-0-0-1.cre2.wgt.orcon.net.nz [121.98.9.54]
8 42 ms 42 ms 44 ms v501.br1.wlg.iserve.net.nz [60.234.62.186]
9 43 ms 42 ms 42 ms v20.fw2.wlg.iserve.net.nz [202.191.35.177]
10 43 ms 43 ms 43 ms v21.cs1.wlg.iserve.net.nz [202.191.35.185]
11 71 ms 68 ms 73 ms www.birkenheadrsa.com [202.191.42.30]

Trace complete.

It looks the same as on Vodafone?!?

1011 posts

Uber Geek
+1 received by user: 39

Subscriber

  Reply # 745852 16-Jan-2013 18:18 Send private message

I am in papamoa and on Vodafone Naked and no problem with it from here




HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

148 posts

Master Geek
+1 received by user: 8


  Reply # 745901 16-Jan-2013 20:03 Send private message

Hi i am a Vodafone ISP customer and i use an overseas DNS and i get the message page hasn't been uploaded yet.



717 posts

Ultimate Geek
+1 received by user: 21


  Reply # 745905 16-Jan-2013 20:10 Send private message

rokki: Hi i am a Vodafone ISP customer and i use an overseas DNS and i get the message page hasn't been uploaded yet.

Thanks Rokki, that's very interesting!

1126 posts

Uber Geek
+1 received by user: 73


  Reply # 745911 16-Jan-2013 20:16 Send private message

MurrayM:
Wade: I'm encountering the same issue


Thanks Wade!  So you're using Vodafone as an ISP too?


yes I'm on vodafone also

148 posts

Master Geek
+1 received by user: 8


  Reply # 745916 16-Jan-2013 20:19 Send private message

Hi again from my iPhone 5 over 3g using Onavo data extend page loads correctly. Also with Onavo turned off over 3g page loads correctly.



717 posts

Ultimate Geek
+1 received by user: 21


  Reply # 746140 17-Jan-2013 09:25 Send private message

So, given that the trace route from Vodafone and TelstraClear both go to the same place, I assume that means that this isn't a DNS issue.

Why would some people on Vodafone get the error page and others get to the real page? What differentiates one Vodafone users from another? There aren't any cookies involved. Would location make a difference? I'm on Auckland's North Shore.

2259 posts

Uber Geek
+1 received by user: 163

Trusted
Subscriber

  Reply # 746171 17-Jan-2013 10:14 Send private message

Vodafone connection from Greenlane Clinical Centre in AKL here - also get the iServe default page.

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