Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



178 posts

Master Geek
+1 received by user: 1


Topic # 113746 26-Jan-2013 22:33 Send private message

I was abused by vodafone customer services couple of years ago I left and have avoided them since. However, I have had some faith restored!

I moved in with my partners a couple of months ago and she has always had vodafone internet.
Yesterday, friday before a long weekend. I came home from work to find the internet not working....A long weekend where my partner is away so am free to play games all sunday and monday without the nagging!...Well...that was the plan (wedding commitments today prevented me going with her)

So changed the filter, changed the cable itself, restarted the router... the usual...Then ring vodafone.....UFB has been getting installed down our street over the past week or so, and yesterday they were right outside our house digging away.....by the time I got home at 4 they had all since packed up and gone home.

I spoke to Reade (vodafone), explained the situation, I was rather frustrated by this stage as I new it would be tuesday by the time someone came out to fix things (ruining my weekend plans). I explained about the UFB and he agreed that it was probably them, tho double checked things anyway. He also explained it would probably be Tuesday, but he would try to get it done today, and I made sure he put in the request to chorus that they had been digging outside that day.

I got a call from Andy from chorus today saying he was just about to head to my place....I was stocked! I was at the wedding but had left a key out just in case someone would come round....I got another call from Andy saying it was all done, I asked what the issue was and they had cut though a cable outside our house. I missed 2 calls from the vodafone number (wedding commitments) but got the third which was Reade ringing back to confirm chorus had been out, and he said there was now and active connection coming from our address! I wished him well with his Path of Exile, and he with my Dota2

Reade actually seemed to know what he was talking about, and really seemed to care. Highly commend vodafone on this occasion.

Im not going to right anything to chorus...I appreciate Andy coming out on a Saturday and sorting the issue....But in all fairness it was chorus that cut the cable in the first place causing the issue.


Create new topic
16298 posts

Uber Geek
+1 received by user: 1306

Trusted
Vodafone NZ

  Reply # 751422 27-Jan-2013 09:59 Send private message

Thanks for taking the time to post this Feedback Kenny, Glad it was all sorted quickly,

Are you by any chance in Takapuna Auckland? They are doing my street as well with UFB

John






178 posts

Master Geek
+1 received by user: 1


  Reply # 751485 27-Jan-2013 13:43 Send private message

Nah, Windsor Road in Tauranga

3823 posts

Uber Geek
+1 received by user: 158

Trusted
Subscriber

  Reply # 751499 27-Jan-2013 14:50 Send private message

But in all fairness it was chorus that cut the cable in the first place causing the issue.

Chorus has nothing to do with UFB in Tauranga.



178 posts

Master Geek
+1 received by user: 1


  Reply # 751518 27-Jan-2013 16:20 Send private message

As far as I heard chorus was doing the roll out, then contracting the work out....which still makes it chorus fault.

However you could be right. I may be remembering wrongly.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by dcole13 on 16-Sep-2014 12:38 (110 replies)
Pages... 6 7 8


Moment of Truth?
Created by BarTender, last reply by frankv on 16-Sep-2014 12:51 (151 replies)
Pages... 9 10 11


Spark DNS Issues - Amazing - Broadband Service Alert
Created by PeteS, last reply by Demeter on 15-Sep-2014 14:13 (307 replies)
Pages... 19 20 21


hp bios update
Created by foxy38, last reply by foxy38 on 14-Sep-2014 19:08 (26 replies)
Pages... 2


2014 Holden SS (V8) or Ford XR6-T (in-line 6 turbo)
Created by joker97, last reply by joker97 on 15-Sep-2014 16:11 (69 replies)
Pages... 3 4 5


Have $10,000, now what?
Created by Unregistered, last reply by pbgben on 15-Sep-2014 12:51 (44 replies)
Pages... 2 3


Warning: Rage Ahead - Campbell Live and childhood poverty
Created by kawaii, last reply by gzt on 15-Sep-2014 22:57 (231 replies)
Pages... 14 15 16


Apple Watch - It's official!
Created by dickytim, last reply by joker97 on 13-Sep-2014 11:53 (60 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.