Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



841 posts

Ultimate Geek
+1 received by user: 66

Subscriber

Topic # 113755 27-Jan-2013 07:55 Send private message

So for a number of years Vodafone have been operating a spam filter on the mail servers.

Yes it's a good idea, I'm sure that it picks up heaps of spam and stops my inbox from been cluttered up with pills for this that and the other thing, timeshare and internet banking account alerts at banks I don't even have an account with.

Sometimes the occasional bit of spam does find it's way thru to my inbox, but that is to be be expected.

Here is the problem I have, what happens to all the genuine email that gets swept up by the spam filter? Is there anyway for me to see exactly which emails are been collected by the spam filter and alert Vodafone to the genuine ones so they can tweak the filter or allow this particular email address to no be filtered out?

I'm sure there are genuine emails been caught in the spam filter, A particular company I have 2 accounts with, one using my vodafone supplied email address and the other using a gmail address, as far as I can tell I get all the emails to my gmail address, but my vodafone address only *sometimes* gets the emails, So I could get in contact with vodafone and get them to tweak things to allow the emails, but recently I've now noticed that a 2nd place that i've used my vodafone address at is suffering from the same problem, yes a easy fix was to change to my gmail address.

But this raises a big question, how much other genuine email is been filtered out? How do I find out which ones?

Create new topic
2465 posts

Uber Geek
+1 received by user: 69

Trusted
Spark NZ

  Reply # 751421 27-Jan-2013 09:56 Send private message

Does Vodafone email have a webmail option? There should be a junk/spam folder there that you can access false positives.




841 posts

Ultimate Geek
+1 received by user: 66

Subscriber

  Reply # 751501 27-Jan-2013 15:00 Send private message

Yes they have a webmail option, and no there are no settings for the spam and no sign of the spam, it just vanishes in to a black hole!!!

112 posts

Master Geek
+1 received by user: 61

Trusted
Vodafone NZ

  Reply # 751538 27-Jan-2013 17:12 Send private message

Hi Greg

Spam is a frustrating cat and mouse game! I understand we can find out why the spam filter is grabbing particular emails. My colleague Lon will be in the office tomorrow and can look into it for you then. She previously worked in our faults team and has many good geek skills.

Please private message your contact details to Lonzelle and forward a copy of the email you received on your gmail address but not on your Vodafone address to [email protected] (Attention it to Lon, it's a shared mailbox for our team). Lon's Geekzone profile is here
http://www.geekzone.co.nz/user_public.asp?user_id=66277

Cheers

Dylan




841 posts

Ultimate Geek
+1 received by user: 66

Subscriber

  Reply # 751552 27-Jan-2013 17:31 Send private message

VodafoneDylan: Hi Greg

Spam is a frustrating cat and mouse game! I understand we can find out why the spam filter is grabbing particular emails. My colleague Lon will be in the office tomorrow and can look into it for you then. She previously worked in our faults team and has many good geek skills.

Please private message your contact details to Lonzelle and forward a copy of the email you received on your gmail address but not on your Vodafone address to [email protected] (Attention it to Lon, it's a shared mailbox for our team). Lon's Geekzone profile is here
http://www.geekzone.co.nz/user_public.asp?user_id=66277

Cheers

Dylan



I will be doing that, this really is not the issue as I know the contents of the missing vodafone emails, the issue is how many other emails are there that are genuine but getting grabbed by the spam filter and tossed in to the black hole? and is there anyway to review exactly what is been gobbled up by the spam filter and bring it to the attention of the person who manages it!

202 posts

Master Geek
+1 received by user: 34


  Reply # 752696 29-Jan-2013 15:13 Send private message

To give you a rough idea I can count on one hand the number of cases I have dealt with of legit email going missing due to the spam filter on one hand since 2007. This time was spent mostly working across Biz tech support and later complaints. It certainly is possible but in my experience very rare.




Please note: I have a professional bias towards Vodafone.

1950 posts

Uber Geek
+1 received by user: 239

Trusted
Subscriber

  Reply # 752706 29-Jan-2013 15:17 Send private message

I believe Vodafone use Cisco Ironports for mail filtering, if they do then you can expect them to get 1 in a million messages wrong which is pretty good.

For what it's worth Ironports are kick-ass mail filtering appliances.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Orcon Global Mode launched
Created by freitasm, last reply by FlameBeard on 27-Aug-2014 23:27 (91 replies)
Pages... 5 6 7


Advice on Residential Fence replacement and neighbour
Created by networkn, last reply by nickrout on 27-Aug-2014 19:45 (26 replies)
Pages... 2


What would show if the net went down?
Created by gnfb, last reply by gnfb on 27-Aug-2014 23:33 (25 replies)
Pages... 2


Moving to Auckland - advise & recommendation
Created by nakedmolerat, last reply by nakedmolerat on 26-Aug-2014 22:48 (47 replies)
Pages... 2 3 4


Vodafone TV multicast settings on pfSense?
Created by kenkeniff, last reply by kenkeniff on 27-Aug-2014 10:32 (182 replies)
Pages... 11 12 13


XtraHost - Closing
Created by achieveit, last reply by quickymart on 27-Aug-2014 18:57 (19 replies)
Pages... 2


Slingshots Front Up! Are applauding or sceptical?
Created by gnfb, last reply by gnfb on 26-Aug-2014 21:49 (19 replies)
Pages... 2


Another Gaming computer help question
Created by Lyderies, last reply by timmmay on 26-Aug-2014 18:06 (38 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.