To my question/issue:
I signed up with Vodafone last December on a 12 month plan for landline/ADSL. I recently switched to their InHome Plan (used to be offered by TelstraClear) and am now getting a bill for a $199 early termination fee. A few years back (also with VF) I switched from a landline/ADSL plan to a naked broadband plan and didn't have to pay a termination fee.
In my mind, I shouldn't have to pay now either since I'm still staying with Vodafone and switching plans (both plans are advertised on the VF website as being a VF product). Unfortunately on the other end the former TelstraClear part is still separate and I'm switching providers according to VF Fixed Line/Broadband, getting a new customer number etc.
I understand that it takes time to make it 'one company' in terms of customer databases etc but I don't really understand the termination fee when I'm effectively staying with Vodafone...
Can someone explain the reasoning behind this? It's been a long day so I haven't called them up yet to ask why I'm being charged the fee but can/will do that tomorrow.