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241 posts

Master Geek
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Topic # 136731 7-Dec-2013 00:14 Send private message

I'm starting to think I need to have the customer retention team's phone number on speed-dial to get any form of good service.

Lodged help request via customer zone on Wednesday night @ 8:13pm. *Still* waiting for a response after two full business days. Wouldn't mind so much but it was probably one of the easiest queries that the help desk could probably get!

It's no wonder that people resort to calling and then causing larger call queues for those that are in actual immediate need.

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1306 posts

Uber Geek
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Vodafone NZ

  Reply # 946870 7-Dec-2013 00:48 Send private message

Hey,

Not too good to hear,

I am guessing this is "Blue (ex TCL)" side of Vodafone given you said customer zone. If you can provide the details of your account ill see what i can do tomorrow and get someone to call you.

Cheers




All comments are of a personal view and are not that of Vodafone NZ.
If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.

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  Reply # 946881 7-Dec-2013 05:31 Send private message

For a email query I am sure standard response time is 3 to 5 business working days,

If it's a such a basic query is something that can be answered here on Geekzone?

John




814 posts

Ultimate Geek
+1 received by user: 57

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  Reply # 946887 7-Dec-2013 06:59 Send private message

I think the point here is when the form is filled in the web site says someone will get back to you within 2 days, in all honesty I don't think I have *ever* had a response with the 2 days no matter or how easy or simple it seems to be be.




241 posts

Master Geek
+1 received by user: 11


  Reply # 946955 7-Dec-2013 10:27 Send private message

Thanks for the replies guys. I actually got a response this morning but instead of just answering the question they have taken two whole days to say that they have passed my request onto the sales team who will call me back in 1-2 days?! Sigh, that'll learn me for trying to help by not tying up the phone lines!

@johnr : the query was regarding whether SkyWatch actually comes with the new Vodafone Red with Sky plans like the website implies. Figured it was kind of account related so thought I'd go through "official" channels. Like to keep my questions here to the more geeky ones ;)


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  Reply # 946957 7-Dec-2013 10:31 Send private message

I have no idea what SkyWatch is but if the Vodafone website advises this surely it must,

Got a link to the INFO?




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  Reply # 946960 7-Dec-2013 10:36 Send private message

Why is email treated as second priority to calls? It should be put in a queue and answered in the same amount of time as a call is. Most places do that, it makes no sense.




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241 posts

Master Geek
+1 received by user: 11


  Reply # 946962 7-Dec-2013 10:38 Send private message

It's the Sky magazine that has listings in etc.

Link is http://www.vodafone.co.nz/tv/vodafone-tv/

Sorry to say that I don't trust the website as it also indicates, for example, you can have MindGames on the Tbox which I believe is not possible as it only is available for the normal Sky decoder. (Although could be wrong and that's changed recently...)

Hence me wanting to officially confirm :)



241 posts

Master Geek
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  Reply # 946963 7-Dec-2013 10:41 Send private message

@timmmay to be fair, it does sometimes feel like you are on hold for 3-5 business days when you call :D

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  Reply # 946964 7-Dec-2013 10:41 One person supports this post Send private message

timmmay: Why is email treated as second priority to calls? It should be put in a queue and answered in the same amount of time as a call is. Most places do that, it makes no sense.


If you wanted to know something urgent / priority would you call or email?

Vodafone have a team dedicated to looking after emails that are not on the phones

Emails do go into a que and get looked at in order, You want to see some of the email queries they have to work thru, I would love to post some examples here it can be rather entertaining







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Reply # 946966 7-Dec-2013 10:43 One person supports this post Send private message

You want a physical magazine sent out as in pages and bits of paper stuck together like a book?






241 posts

Master Geek
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  Reply # 946968 7-Dec-2013 10:46 Send private message

Yeah. I know its a 'novel' concept

Basically it's the only way I don't miss stuff on some if the documentary channels due to me forgetting about upcoming things.



241 posts

Master Geek
+1 received by user: 11


  Reply # 946970 7-Dec-2013 10:47 Send private message

(That previous post was supposed to be a joke and not come across aggressive - seems the mobile geekzone mobile interface stripped some of my words!)

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  Reply # 946971 7-Dec-2013 10:50 Send private message

I can't see any mentioned about SkyWatch magazine, It was a very quick look






241 posts

Master Geek
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  Reply # 946972 7-Dec-2013 10:53 Send private message

It's under Sky Basic section dropdown, bottom of the list.

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  Reply # 946976 7-Dec-2013 10:59 Send private message

A ha

" The Guide & SKYWATCH magazine "

I wonder if that is a physical magazine or a TV channel, Let me check next week




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