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1313 posts

Uber Geek
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Vodafone NZ

  Reply # 963209 8-Jan-2014 12:59 Send private message

luketarver: I'd be very surprised, we only started experiencing this when fibre went in. Also if it were local congestion I don't understand why some sites are worse than others. I might have to bite the bullet and see if I can get a technician in from Vodafone

Thanks for your help


Best to give them a call. They will walk you through the troubleshooting as i advised. If that doesnt work they will log a ticket and get it looked further into. Not an issue requiring a physical tech visit.




All comments are of a personal view and are not that of Vodafone NZ.
If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.
  

8BitGirl in a HD World
292 posts

Ultimate Geek
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Vodafone NZ
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  Reply # 963220 8-Jan-2014 13:20 Send private message

Just out of curiosity, do you have an office server set up as a proxy or are your users accessing the internet directly?




"I have no special talent. I am only passionately curious."
Albert Einstein


Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)



18 posts

Geek


  Reply # 963262 8-Jan-2014 13:57 Send private message

Nah no proxy, all users are going directly through the router.

I'm really hoping it's not a more systemic issue with Telstra, I can imagine that Vodafone aren't really putting major emphasis on those legacy fibre services with the impending UFB rollout. We might have to suffer through until we can switch to that system.

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  Reply # 963293 8-Jan-2014 14:35 Send private message

luketarver: Nah no proxy, all users are going directly through the router.

I'm really hoping it's not a more systemic issue with Telstra, I can imagine that Vodafone aren't really putting major emphasis on those legacy fibre services with the impending UFB rollout. We might have to suffer through until we can switch to that system.


Vodafone has does quite a bit of work on the old TCL fibre network and the HFC network since taking ownership, some serious $$$ is getting spent






18 posts

Geek


  Reply # 963299 8-Jan-2014 14:42 Send private message

Thankfully google/google apps doesn't seem to be seriously affected or we'd really be in trouble. Gmail can still be a bit slow to open at times but once it's up it seems fine.

28 posts

Geek


  Reply # 963309 8-Jan-2014 15:15 Send private message

Firefox, and likely the other browsers too, have good tools for looking at network traffic, breaking each request down by DNS resolution/Connecting/Sending/Waiting/Transferring. Should help you figure out if it is DNS, international traffic only, some CDNs etc.

892 posts

Ultimate Geek
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  Reply # 963334 8-Jan-2014 15:37 Send private message

Not saying there is an internal issue, but it is always best to rule out anything in the LAN.

Do you have any outbound traffic logging enabled? I know i had an issue at a site where their ADSL connection was slow for some sites some of the time but okish for other times. Turns out there was a lot of traffic for bitTorrent applications running from one computer. removed the PC and all was fine.

Having your firewall log the outbound traffic types is such a help when narrowing down the issues.




18 posts

Geek


  Reply # 963355 8-Jan-2014 16:26 Send private message

Thanks I'll have a poke around and see what our router is capable of. Just a quick look in the event log brings up some interesting warnings:

Error  Jan 8 15:28:32 FIREWALL icmp check (1 of 7): Protocol: ICMP Src ip: 69.197.58.227 Dst ip: 203.167.189.62 Type: Destination Unreachable Code: Port Unreacheable

Error  Jan 8 15:23:52 FIREWALL icmp check (1 of 7): Protocol: ICMP Src ip: 71.228.148.113 Dst ip: 203.167.189.62 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error  Jan 8 15:18:03 FIREWALL icmp check (1 of 7): Protocol: ICMP Src ip: 24.4.206.28 Dst ip: 203.167.189.62 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error  Jan 8 14:43:29 FIREWALL icmp check (1 of 7): Protocol: ICMP Src ip: 24.4.206.28 Dst ip: 203.167.189.62 Type: Destination Unreachable Code: Communication Administratively Prohibited

Failing that I might see if the Firefox tools shed any light. Most of this stuff is well over my head though so I'll probably need to get in touch with Vodafone. I was mainly wondering if anyone had been through the same thing with Telstra fibre before I went down that path.

Cheer for all your help guys



18 posts

Geek


  Reply # 963372 8-Jan-2014 17:00 Send private message

Haha I just noticed that the router has "DEMO PREMIUM" watermarked right across the background of all the control panel webpages. Whaaat is going on, Vodafone? Premium indeed.

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Vodafone NZ

  Reply # 963374 8-Jan-2014 17:10 Send private message

luketarver: Haha I just noticed that the router has "DEMO PREMIUM" watermarked right across the background of all the control panel webpages. Whaaat is going on, Vodafone? Premium indeed.


Hi,

Can you please try turn off the firewall temporarily and see if that works. I will see if that is the right firmware build.
**EDIT, Can you please call the helpdesk and get that looked into. Spoke with a guy here from the TCL side and he said that inst right.




All comments are of a personal view and are not that of Vodafone NZ.
If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.
  



18 posts

Geek


  Reply # 963375 8-Jan-2014 17:12 Send private message

Roger I'll give that a shot.

BTW

Product Name: TG789vn v3

Serial Number: CP1222RA7EZ

Software Release: 10.2.0.C

Software Variant: --

Boot Loader Version: 1.1.5

Product Code: 36901330

Board Name: VDNT-J



18 posts

Geek


  Reply # 963376 8-Jan-2014 17:24 Send private message

Hmm no, at first I thought perhaps that did help but it's still happening. As I mentioned it's hard to pin down because it's intermittent. The most reliable 'broken' experience is instagram, where several (but not all) images refuse to load. The second I turn off WIFI on my phone and revert to 4G it starts working normally again.



18 posts

Geek


  Reply # 963379 8-Jan-2014 17:38 Send private message

Here are speed test results btw, just to show that the speeds are legit when it does connect.



This is with Rdio going in the background and probably a few users here on their email etc.

I'm sure once we get past this interminable wait for sites to start loading the service will be great!

1313 posts

Uber Geek
+1 received by user: 266

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Vodafone NZ

  Reply # 963387 8-Jan-2014 17:55 Send private message

luketarver: Here are speed test results btw, just to show that the speeds are legit when it does connect.



This is with Rdio going in the background and probably a few users here on their email etc.

I'm sure once we get past this interminable wait for sites to start loading the service will be great!


No doubt. Make sure you call that helpdesk ASAP though to get the firmware looked at.





All comments are of a personal view and are not that of Vodafone NZ.
If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.
  



18 posts

Geek


  Reply # 963506 8-Jan-2014 20:09 Send private message

Will do in the morning cheers. Not overly optimistic that firmware can solve a problem which seems to be with international traffic only, but it would be good to know that we're up to date. The first router we were supplied didn't work at all and the Downer guy had to go and get another.

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