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Topic # 138700 14-Jan-2014 08:43 Send private message

I'm on Telecom, my fiance is on Vodafone. Twice recently we've had issues where text messages didn't arrive as expected. I know it's not a guaranteed service, but it'd be good if someone could look into it.

A few weeks ago (I could confirm the date and time but don't have it on me) I was getting messages from Vodafone, but my replies weren't making it back. It caused some problems.

This morning we were exchanging messages fine, but the last one (the time I was meant to meet her to collect something) didn't arrive. I have exact times for that one that I can supply, along with phone numbers.

I'm not sure if my replies (test messages, not important) are reaching her now. She's not replying, but she may just be busy at work.




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  Reply # 966584 14-Jan-2014 09:04 One person supports this post Send private message

Hi,

I'm not getting 2Degrees (my wife) to Vodafone (me) TXTs either; nor the TXTs generated by my Internet Banking.

And www.vodafone.co.nz is down (Server 500 error).

I think they've got problems.

EDIT: Sorry, forgot my Wife was on 2Degrees - still an 021 number, it gets confusing!

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  Reply # 966586 14-Jan-2014 09:05 Send private message

I can take a look from A party side Vodafone to Telecom DM me the example time and date

Edit: Only this mornings




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  Reply # 966587 14-Jan-2014 09:11 Send private message

We are looking into SMS issues between between carriers




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  Reply # 966589 14-Jan-2014 09:13 Send private message

Hi,

OK, my mistake in my earlier reply - forgot my wife was on 2Degrees now.  Vodafone "on net" TXTs are fine.

Still not getting anything off-net (i.e. from banking 2factor login to Internet Banking).

www.vodafone.co.nz still giving "500 - Server Error".

Have PM'ed JohnR with some more detail.



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  Reply # 966615 14-Jan-2014 09:58 Send private message

Telecom to Vodafone isn't working either. I'll PM times and numbers to you John, thanks.




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  Reply # 966619 14-Jan-2014 09:59 Send private message

Same problem this morning.
Texts between wife on Telecom and myself on VF were ok earlier but I apparently missed one recently (according to the email that I subsequently received pointing out I didn't read her text).
Was sent by her between 9:30 and 9:35.
Potentially related to the system issues VF are having currently?

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  Reply # 966624 14-Jan-2014 10:03 Send private message

Possibly related.. a Text I sent on 08/12 around 5pm from 2Degrees to Telecom arrived aprox 7am 29/12

Slight delay :-P

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  Reply # 966628 14-Jan-2014 10:08 Send private message

Lias: Possibly related.. a Text I sent on 08/12 around 5pm from 2Degrees to Telecom arrived aprox 7am 29/12

Slight delay :-P


Nope not related to this mornings issue




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  Reply # 966629 14-Jan-2014 10:09 Send private message

geoffwnz: Same problem this morning.
Texts between wife on Telecom and myself on VF were ok earlier but I apparently missed one recently (according to the email that I subsequently received pointing out I didn't read her text).
Was sent by her between 9:30 and 9:35.
Potentially related to the system issues VF are having currently?


Posted above




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  Reply # 966683 14-Jan-2014 11:20 Send private message

Can't see any issues about the sms's not working listed on the network status pages of either telecom or vodafone's twitter account ... ( vodafone's website is down, i've tried from three isps.. - assuming that's unrelated )



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  Reply # 966699 14-Jan-2014 11:29 Send private message

Vodafone website is down from telecom mobile.




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  Reply # 966729 14-Jan-2014 11:49 Send private message

I've just now received a whole bunch of off-net TXTs; so it looks like they've sorted the problem out.



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  Reply # 966733 14-Jan-2014 11:57 Send private message

I've had the txt I expected come through too. The Vodafone website is working too. Maybe it was a connectivity issue... though voice calls still worked.




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  Reply # 966735 14-Jan-2014 12:00 Send private message

timmmay: I've had the txt I expected come through too. The Vodafone website is working too. Maybe it was a connectivity issue... though voice calls still worked.


Voice and SMS are handled very different they don't interconnect on the same route / hardware




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  Reply # 966739 14-Jan-2014 12:14 Send private message

Our SMS system should be working normally now. Can I please get a show of hands from people still experiencing issues?




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


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