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59 posts

Master Geek


  Reply # 966764 14-Jan-2014 13:06 Send private message

just sent a text from Vodafone to telecom and from telecom to Vodafone, neither has come through after 5 mins

59 posts

Master Geek


  Reply # 966775 14-Jan-2014 13:24 Send private message

hamistheman: just sent a text from Vodafone to telecom and from telecom to Vodafone, neither has come through after 5 mins

Update - vodafone to telecom came through just after last post, telecom to vodafone still hasn't come through...

Out of interest, was the network status page ever updated to say SMSing had issues - there's nothing on there now..

135 posts

Master Geek
+1 received by user: 6


  Reply # 966793 14-Jan-2014 13:41 Send private message

My missing text turned up around 11:45. 
Haven't tried since.

8BitGirl in a HD World
624 posts

Ultimate Geek
+1 received by user: 334

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Vodafone NZ
Subscriber

  Reply # 966831 14-Jan-2014 14:20 Send private message

There was a post about the SMS system, but it has since been archived as it was resolved. It probably wasn't on that forum for very long. If possible, newly sent test messages especially between providers would be reaully useful - if there is still an issue I need to get our network team on it right away.




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)




7340 posts

Uber Geek
+1 received by user: 566

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  Reply # 966835 14-Jan-2014 14:28 Send private message

Appears to be working again now. What was the problem?




Amazon & TOGAF certified solution architect
Professional photographer

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Vodafone NZ

  Reply # 966839 14-Jan-2014 14:30 Send private message

timmmay: Appears to be working again now. What was the problem?


Sorry can't post as RCA needs to be done, With a outage like this once resolved a ton more work goes on, Why it happened , Stop it from happening again , Can we get a work around in future if it happens again ETC.....




59 posts

Master Geek


  Reply # 966863 14-Jan-2014 15:08 Send private message

Demeter: There was a post about the SMS system, but it has since been archived as it was resolved. It probably wasn't on that forum for very long. If possible, newly sent test messages especially between providers would be reaully useful - if there is still an issue I need to get our network team on it right away.


Just tested with new sms's

Vodafone to telecom less than one minute.
telecom to vodafone around 7 mins.

Cheers,
H



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  Reply # 967046 14-Jan-2014 19:03 Send private message

Ok it's half buggered again - and it's not reliable.

Texts from Vodafone to Telecom are coming through reasonably quickly, but Telecom to Vodafone are either not all arriving, arriving 30 minutes late, etc. One message I sent at 6:33 just arrive, and another I sent at 18:13 didn't arrive at all - at least not as of 7pm.




Amazon & TOGAF certified solution architect
Professional photographer

172 posts

Master Geek
+1 received by user: 2


  Reply # 967171 14-Jan-2014 22:01 Send private message

timmmay: Ok it's half buggered again - and it's not reliable.

Texts from Vodafone to Telecom are coming through reasonably quickly, but Telecom to Vodafone are either not all arriving, arriving 30 minutes late, etc. One message I sent at 6:33 just arrive, and another I sent at 18:13 didn't arrive at all - at least not as of 7pm.


Telecom to Vodafone direction stopped working again for me at around 1700 tonight. Still unresolved as at 2200.

560 posts

Ultimate Geek
+1 received by user: 4


  Reply # 967240 15-Jan-2014 05:58 Send private message

Yes still broken. Telecom to Vodafone texts not getting through.

8BitGirl in a HD World
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  Reply # 967250 15-Jan-2014 07:02 Send private message

Hi guys, thanks for the feedback. I am following up on this now and will update as soon as I have more info.




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


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Uber Geek
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  Reply # 967251 15-Jan-2014 07:09 Send private message

Further investigation has been ongoing over night




560 posts

Ultimate Geek
+1 received by user: 4


  Reply # 967257 15-Jan-2014 07:35 Send private message

iMessage sending to iphone on Vodafone network also not working.

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  Reply # 967259 15-Jan-2014 07:40 Send private message

Wills1: iMessage sending to iphone on Vodafone network also not working.


This is a Apple service not Vodafone and not related in anyway






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  Reply # 967544 15-Jan-2014 14:00 Send private message

It's still not working properly. I got a txt to my Telecom phone at 13:00, I replied at 13:01 and it didn't arrive.

Do I need to post to the Telecom forum to tell them about the problem or is this a Vodafone issue? I presume the tech guys speak to each other anyway.




Amazon & TOGAF certified solution architect
Professional photographer

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