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137 posts

Master Geek
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Vodafone NZ

  Reply # 967549 15-Jan-2014 14:03 One person supports this post Send private message

timmmay: It's still not working properly. I got a txt to my Telecom phone at 13:00, I replied at 13:01 and it didn't arrive.

Do I need to post to the Telecom forum to tell them about the problem or is this a Vodafone issue? I presume the tech guys speak to each other anyway.


We think it's very close to being resolved now, just doing some final checks. Appreciate your patience.

16875 posts

Uber Geek
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Vodafone NZ

  Reply # 967562 15-Jan-2014 14:14 Send private message

timmmay: It's still not working properly. I got a txt to my Telecom phone at 13:00, I replied at 13:01 and it didn't arrive.

Do I need to post to the Telecom forum to tell them about the problem or is this a Vodafone issue? I presume the tech guys speak to each other anyway.


Yes Telecom NZ know what is happening






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Uber Geek
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  Reply # 967564 15-Jan-2014 14:18 Send private message

Cool. Just letting you know in case you thought it was working again. I know not to rely on it now.




Amazon & TOGAF certified solution architect
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68 posts

Master Geek
+1 received by user: 7


  Reply # 967571 15-Jan-2014 14:29 Send private message


Is there any guarantee that delayed messages will get through once the issue is resolved, or is it perhaps best to resend?




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  Reply # 967575 15-Jan-2014 14:35 Send private message

I'm switching to WhatsApp. Seems a lot of people use it already, and I'll get the people I communicate with most often to install it. Problem solved.




Amazon & TOGAF certified solution architect
Professional photographer

34 posts

Geek
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  Reply # 967895 16-Jan-2014 06:45 Send private message

Is there any chance that the Vodafone text black hole problem will be completely fixed over the next day or so?.

I haven't received any 2FA codes from my bank ( who blame Vodafone ), and apparently random texts from Telecom users either get though immediately, or not at all.

8BitGirl in a HD World
645 posts

Ultimate Geek
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  Reply # 967932 16-Jan-2014 08:52 Send private message

Normally I'd leave this for johnr to reply to, but he's actually working to help resolve the issue so he's flat tack. We're sorry about the hassle folks - we really are trying our best to get this sorted as quickly as possible.






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  Reply # 967944 16-Jan-2014 09:14 One person supports this post Send private message

WhatsApp is working quite well. It has delivery notifications too :)




Amazon & TOGAF certified solution architect
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Ultimate Geek
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  Reply # 967970 16-Jan-2014 09:34 Send private message

This does not appear to be on the Vodafone Network Status page

8BitGirl in a HD World
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Ultimate Geek
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  Reply # 967982 16-Jan-2014 09:46 Send private message

lxsw20: This does not appear to be on the Vodafone Network Status page


http://community.vodafone.co.nz/t5/Network-status/CONFIRMED-ISSUE-Loss-of-some-Short-Codes-Services/m-p/114258#M378







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  Reply # 967983 16-Jan-2014 09:51 2 people support this post Send private message

That's not the network status page, that's a forum that very few people will bother reading. The network status page is here.




Amazon & TOGAF certified solution architect
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59 posts

Master Geek


  Reply # 967985 16-Jan-2014 09:54 Send private message

Completley agree with Timmay!  

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Ultimate Geek
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  Reply # 967986 16-Jan-2014 09:59 One person supports this post Send private message

Yeap if I google Vodafone Network Status I get the link that Timmmay posted, and where I would expect the info to be.

8BitGirl in a HD World
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  Reply # 967988 16-Jan-2014 10:02 One person supports this post Send private message

Fair enough, I'll find out why it isn't on there.




59 posts

Master Geek


  Reply # 967997 16-Jan-2014 10:04 Send private message

Its on the telecom network status page... http://www.telecom.co.nz/whatsnew/?f=network-status

Back to all articles Jan 16, 2014 Mobile Service Status Intermittent Issue with SMS services   Telecom is aware of issues with sending and receiving Text messages to other networks. Other service provider Technicians are currently working on this issue. We apologise for any inconvenience it may have caused.    

http://www.telecom.co.nz/whatsnew/mobileservicestatus/

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