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47 posts

Geek
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Topic # 138893 21-Jan-2014 09:12 Send private message

Hi all,

I have a vodafone station (VS) and i was looking at adding a vodem to it as per (the link below) for a backup internet connection

http://help.vodafone.co.nz/ci/fattach/get/1081672/1377227430/redirect/1/filename/vodafone-station-quick-start-guide.pdf

The vodafone station says via the vodafone site that the k4201 is compatible (tick), but i get no joy what so ever when i plug it in (i have tested it on another VS as well, the same result. the Vodem works just as it should when plugged into a laptop.)

plugged in not plugged in the VS does not show anything is plugged in, in its web interface
if i disconnect the internetlink, and try to browse a web page i get the generic page, where i would select the connect option, but it is grayed out (just like if the vodem wasnt plugged in.

So my question is:
1. does anyone else actually have this working with the k4201
2. is there anything you think i should try?
3. is there some obscure setting or ? that i have to set. (the VS doesnt have that many settings anyway) 


i rang VF last evening, who said they would call back as it was busy and i needed to talk to X team, they never called back, so i thought i might try here while im on holed this morning to see which is faster :) 

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35 posts

Geek
+1 received by user: 11


  Reply # 971787 21-Jan-2014 17:55

I'm not too much help dragonx, but I can confirm that I have the exact same issue. Tried the same thing with the Vodem K4201 + Vodafone Station, to no avail. Tried: reboot, remove ADSL cable to 'force' alternative connection, different USB port, fiddling with available Vodem settings (you're right there aren't many). Vodem LED light flashes blue every few seconds when connected to the Station, so it is definitely plugged in. 

The Vodem is not being detected by the firmware when checking 192.168.1.1 admin page and when hitting the "no internet connection" page when ADSL cable removed. Vodem works in PC and Mac. 

I believe the Vodafone Station routers have firmware pushed out to them, perhaps the drivers for the K4201 (and other Vodems?) aren't configured properly?



47 posts

Geek
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  Reply # 971970 21-Jan-2014 22:08 Send private message

thanks yeah i was pretty sure it wasnt me but hey.....i guess i just assumed since its reported as an option and working with that model vodem (its the only compatible one they sell now) on the vodafone website.

the person on the helpdesk told me he would play with a VS and the vodem in question and see if it works for him and get back to me, that was this morning and i am yet to hear anything so ? once i get the official word it doesnt work ill return the vodem to the vodafone store i just got it from for a refund...

seems weird to have a consumer product that you are going to ship a lot of ppl and then it doesnt even work in a key area you say it is going to..... (not that many will test that feature i guess, it just seemed really handy for something random i wanted to do)

109 posts

Master Geek
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Vodafone NZ

  Reply # 972055 22-Jan-2014 08:38 Send private message

Hi DragonX

I haven't tried that exact combination personally but it certainly should work!

Just checking which USB socket on the Vodafone Station are you plugging the Vodem into? I understand it must be plugged into the one indicated by number 10 in the image below, potentially under a white plastic cover, and not into the socket on the side (9) or next to the power connector (5).

Let me know if that helps, if it doesn't I'll find out more from some colleagues.

Thanks

Dylan





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Geek
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  Reply # 972076 22-Jan-2014 09:29 Send private message

You should try it, really nothing happens at all.. Nothing changes, perhaps changes were made since it was verified and not tested?

And yes I did plug it in the right place(I even tried the other ports just out of my own interest), after you plug it in the little green light flashes a few times (on the vodem) and that's it.....

7 posts

Wannabe Geek


  Reply # 972274 22-Jan-2014 14:27

I was coming here to make a new forum post of this exact same issue then I see you post and I'm not very surprized.

Recently I've moved 200 metres up the road from my old location and have had to go back on the wait list for broadband (SERISOUSLY!) and have been tring to get the Vodafone Station to work with 3 different Vodems (2 x k3772 and 1 x k4201) all of which are surported on the website also I have tried TWO different Vodafone stations with all 3 Vodems.

All 3 vodems work 100 fine in a computer running windows 7. All 3 devices flash blue when plugged in to port 10 on the above diagram and port 9. However nothing at all comes up on the screen of the Vodafone Station. Vodafone technical surport havent been very helpful by basicly saying " Buy a Mifi" but I steam Video through my network and Mifi;s aren't very good at that.

I am wondering if there is a firmware update required to get this going ?

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  Reply # 972402 22-Jan-2014 18:03 Send private message

nzhc: I was coming here to make a new forum post of this exact same issue then I see you post and I'm not very surprized.

Recently I've moved 200 metres up the road from my old location and have had to go back on the wait list for broadband (SERISOUSLY!) and have been tring to get the Vodafone Station to work with 3 different Vodems (2 x k3772 and 1 x k4201) all of which are surported on the website also I have tried TWO different Vodafone stations with all 3 Vodems.

All 3 vodems work 100 fine in a computer running windows 7. All 3 devices flash blue when plugged in to port 10 on the above diagram and port 9. However nothing at all comes up on the screen of the Vodafone Station. Vodafone technical surport havent been very helpful by basicly saying " Buy a Mifi" but I steam Video through my network and Mifi;s aren't very good at that.

I am wondering if there is a firmware update required to get this going ?


These 2 are currently working 100%: Huawei K3772 , K3806.

Regards.




Unless otherwise stated, any views or opinions expressed are solely those of myself and do not represent those of Vodafone New Zealand Limited. If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.
  


35 posts

Geek
+1 received by user: 11


  Reply # 974562 26-Jan-2014 11:37

On your own SHG1500 with your own modems or? What did you do to get them to work? What firmware version do you have etc etc?

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  Reply # 974593 26-Jan-2014 12:56 Send private message

nzhc: I was coming here to make a new forum post of this exact same issue then I see you post and I'm not very surprized.

Recently I've moved 200 metres up the road from my old location and have had to go back on the wait list for broadband (SERISOUSLY!) and have been tring to get the Vodafone Station to work with 3 different Vodems (2 x k3772 and 1 x k4201) all of which are surported on the website also I have tried TWO different Vodafone stations with all 3 Vodems.

All 3 vodems work 100 fine in a computer running windows 7. All 3 devices flash blue when plugged in to port 10 on the above diagram and port 9. However nothing at all comes up on the screen of the Vodafone Station. Vodafone technical surport havent been very helpful by basicly saying " Buy a Mifi" but I steam Video through my network and Mifi;s aren't very good at that.

I am wondering if there is a firmware update required to get this going ?


The K3772 will work, K4201 will not at present.




Unless otherwise stated, any views or opinions expressed are solely those of myself and do not represent those of Vodafone New Zealand Limited. If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.
  


35 posts

Geek
+1 received by user: 11


  Reply # 974648 26-Jan-2014 15:35

So then either the VF website has incorrectly specified the USB modems compatible with the SHG1500 or somewhere along the line someone has munched up the firmware/driver compatibility with Vodem models + SHG1500. Or there are multiple people coincidentally experiencing the exact same issue, by chance alone.

As per website:
"Huawei K3772 , K3806 and K4201"

http://www.vodafone.co.nz/station/




7 posts

Wannabe Geek


  Reply # 976578 29-Jan-2014 11:59

TimA:
nzhc: I was coming here to make a new forum post of this exact same issue then I see you post and I'm not very surprized.

Recently I've moved 200 metres up the road from my old location and have had to go back on the wait list for broadband (SERISOUSLY!) and have been tring to get the Vodafone Station to work with 3 different Vodems (2 x k3772 and 1 x k4201) all of which are surported on the website also I have tried TWO different Vodafone stations with all 3 Vodems.

All 3 vodems work 100 fine in a computer running windows 7. All 3 devices flash blue when plugged in to port 10 on the above diagram and port 9. However nothing at all comes up on the screen of the Vodafone Station. Vodafone technical surport havent been very helpful by basicly saying " Buy a Mifi" but I steam Video through my network and Mifi;s aren't very good at that.

I am wondering if there is a firmware update required to get this going ?


These 2 are currently working 100%: Huawei K3772 , K3806.

Regards.


How , what did you do ?

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Uber Geek
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  Reply # 976588 29-Jan-2014 12:19 Send private message

nzhc:
TimA:
nzhc: I was coming here to make a new forum post of this exact same issue then I see you post and I'm not very surprized.

Recently I've moved 200 metres up the road from my old location and have had to go back on the wait list for broadband (SERISOUSLY!) and have been tring to get the Vodafone Station to work with 3 different Vodems (2 x k3772 and 1 x k4201) all of which are surported on the website also I have tried TWO different Vodafone stations with all 3 Vodems.

All 3 vodems work 100 fine in a computer running windows 7. All 3 devices flash blue when plugged in to port 10 on the above diagram and port 9. However nothing at all comes up on the screen of the Vodafone Station. Vodafone technical surport havent been very helpful by basicly saying " Buy a Mifi" but I steam Video through my network and Mifi;s aren't very good at that.

I am wondering if there is a firmware update required to get this going ?


These 2 are currently working 100%: Huawei K3772 , K3806.

Regards.


How , what did you do ?


Plugged them in?

They need to have an active SIM card and be confirmed working 100%.

Cheers




Unless otherwise stated, any views or opinions expressed are solely those of myself and do not represent those of Vodafone New Zealand Limited. If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.
  


7 posts

Wannabe Geek


  Reply # 976591 29-Jan-2014 12:22

TimA:
nzhc:
TimA:
nzhc: I was coming here to make a new forum post of this exact same issue then I see you post and I'm not very surprized.

Recently I've moved 200 metres up the road from my old location and have had to go back on the wait list for broadband (SERISOUSLY!) and have been tring to get the Vodafone Station to work with 3 different Vodems (2 x k3772 and 1 x k4201) all of which are surported on the website also I have tried TWO different Vodafone stations with all 3 Vodems.

All 3 vodems work 100 fine in a computer running windows 7. All 3 devices flash blue when plugged in to port 10 on the above diagram and port 9. However nothing at all comes up on the screen of the Vodafone Station. Vodafone technical surport havent been very helpful by basicly saying " Buy a Mifi" but I steam Video through my network and Mifi;s aren't very good at that.

I am wondering if there is a firmware update required to get this going ?


These 2 are currently working 100%: Huawei K3772 , K3806.

Regards.


How , what did you do ?


Plugged them in?

They need to have an active SIM card and be confirmed working 100%.

Cheers


I did this on two different units with 3 modems and it didn't work. There must be something else you have to do!

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  Reply # 976602 29-Jan-2014 12:33 Send private message

nzhc:
TimA:
nzhc:
TimA:
nzhc: I was coming here to make a new forum post of this exact same issue then I see you post and I'm not very surprized.

Recently I've moved 200 metres up the road from my old location and have had to go back on the wait list for broadband (SERISOUSLY!) and have been tring to get the Vodafone Station to work with 3 different Vodems (2 x k3772 and 1 x k4201) all of which are surported on the website also I have tried TWO different Vodafone stations with all 3 Vodems.

All 3 vodems work 100 fine in a computer running windows 7. All 3 devices flash blue when plugged in to port 10 on the above diagram and port 9. However nothing at all comes up on the screen of the Vodafone Station. Vodafone technical surport havent been very helpful by basicly saying " Buy a Mifi" but I steam Video through my network and Mifi;s aren't very good at that.

I am wondering if there is a firmware update required to get this going ?


These 2 are currently working 100%: Huawei K3772 , K3806.

Regards.


How , what did you do ?


Plugged them in?

They need to have an active SIM card and be confirmed working 100%.

Cheers


I did this on two different units with 3 modems and it didn't work. There must be something else you have to do!


Its as basic as plugging it in. If they are not working and you have tried 3 different modems. Can you get me the serial numbers and ill go about updating them. If that doesn't fix it i wouldn't have any idea apart from user error on why it isnt working with the 2 listed that are working. I have setup multiple people with those 2 and had no issues.




Unless otherwise stated, any views or opinions expressed are solely those of myself and do not represent those of Vodafone New Zealand Limited. If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.
  


27 posts

Geek


  Reply # 987650 15-Feb-2014 10:06 Send private message

Exact same issue, SHG1500 and brand new k4201 Vodem the Vodafone Station does not register that anything is plugged in. Annoying as I went to great lengths to get this setup for the weekend as my DSL is down.

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