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Topic # 139050 26-Jan-2014 00:25 Send private message

Hi there guys, I am new here as a registered forums’ member, but I have been a “guest” user of geekzone for years, and I would need some help or ideas with some issues that I just can’t get resolved.  


My current situations is as follows:




I recently moved houses at the beginning of the year and just carried over my broadband+phone packages with Vodafone.  I have been having issues with my broadband and phone line, where phone barely works and the broadband gives me around 2.8 mbps, sometimes over 4.7 mbps, but nevertheless it is not good. Vodafone faults department told me I should be getting around 12-14 mbps.

I, prior to getting this new property, checked the Chorus network map and my property is in the VDSL zone, just in it but still it is shown as I am in the zone. However none of the “address checker tools” from the ISPs out there says that I am able to get VDSL, however my neighbour to the right is able to? Note that both my neighbour to the right and I are in the VDSL zone, but not my neighbour to the left.




Have found that out, and still waiting on Vodafone to look at my ADSL2+ issue and get it resolved, I called Telecom sales team to query about getting VDSL, as 2 weeks ago Vodafone didn’t offer VDSL yet, and my findings from the Telecom sales guy was quite interesting:   


             My attenuation is 15 dB but my neighbour’s is 6 dB ( the one to the right), and the power pole from which my phone line comes to my house is just around 5-7 metres apart from the power pole said neighbour gets her phone line in (the power poles are on the same side of the street, mine in front of my house and my neighbour’s in front of her house) , and I am not able to get VDSL due to this high attenuation.



Also the Telecom sales guy told me that this “huge” difference (his exact words) may mean there is a problem with the cabling from one of the power poles to the other and that if I were with Telecom they would look into getting that sorted, but I am not with them so they can’t even look into it.  


With this new information I finally called back Vodafone and asked what was going on with my current issue and what they could do about this difference in attenuation. Amazingly enough the Vodafone faults guy could not run tests into the neighbours connection (but the sales guy from Telecom could??? ).
By this call it seemed that CHORUS’ technicians had come and tested the connection from the exchange to “my” power pole and found that I should be getting the 12 mbps or so and that there was nothing wrong with their lines.

The faults Technician from Vodafone retested (well asked me to conduct tests all over my house again and jack points) and once again booked to a CHORUS technician to come and inspect the lines (not sure what for as the other two said nothing wrong but oh well). I asked him to ask in his request that the technician also tested the power pole for my neighbour.

The results came in and the 3rd technician found nothing wrong at my power pole but there was nothing in there about the neighbours power pole and my internet and phone are still not working stably ( first call to Vodafone was on the 4th of January about this, and it is just gone on the 26th), nor I have not heard anything about why is that I have almost 10dB attenuation difference from my next-door neighbour even though our connection points are just ~6m apart?

Both my partner and I rely a lot on our internet service, her with her online video conferences and I with my work and study, and we got in this property with a hope of having a better connection than what we current have and hopefully being able to get VDSL, and not sure if we could of have done more than just trusting that the CHORUS network map was accurate and that VODAFONE would fix our issues.  


Please, if someone could give any ideas or any input what so ever regarding anything said here (preferentially the one about the attenuation difference and what we can do/get done/request Vodafone to do), so we get things moving along here. I am getting out of ideas and although the current Vodafone faults guy has been a legend, I am starting to regret continuing to be a Vodafone customer.  

Thanks in advance.  

 G.

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70Mb/s VDSL @ Home
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  Reply # 974435 26-Jan-2014 00:43 One person supports this post Send private message

Cool, Massive wall of text too big for 1AM sorry.

Please look at your internal wiring, If your next door neighbor gets 6DB attenuation and you much higher plus your speeds are fluctuating like that i would suggest get a master filter installed or rewired before VDSL is even a thought.

A full install is included with our sign up for free, Your connection would need to pass a prequal to start with. Would you mind messaging me your address and ill let you know.

Cheers

** Additional comments**

I checked his location out and he is on the verge of exchange VDSL2 area and service would be marginal. I would suggest that ADSL2 is brought up to spec before counting on VDSL but would need to see at that point.

Action for OP: Please let us know when you have had your wiring fixed or inspected.




 




16 posts

Geek


  Reply # 974437 26-Jan-2014 00:48 Send private message

Hi there Tim,

I have pm you.

Sorry for the massive wall of txt. I have no experience in forum formats and I needed to try to say as much as I could.

Cheers.

G

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  Reply # 974452 26-Jan-2014 06:49 One person supports this post Send private message

Reads as a house wiring fault




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  Reply # 974454 26-Jan-2014 07:05 Send private message

johnr: Reads as a house wiring fault


Or wiring that probably hasn't been touched since the house was built.

As above. Get internal wiring revamped. Get the drop lead replaced too.

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  Reply # 974468 26-Jan-2014 08:33 Send private message

its possibly an issue in the box where the street wiring joins the house wiring

BDFL
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  Reply # 974469 26-Jan-2014 08:40 Send private message

As above. No mention at all in your post about a spliiter/master filter. It's a requirement for VDSL connections and if you don't have it... Make sure your house wiring is checked. This is not something ISPs or Chorus do as it's your property.




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  Reply # 974474 26-Jan-2014 08:54 Send private message

^^^ ie you do it yourself or you pay for it

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  Reply # 974482 26-Jan-2014 09:33 Send private message

Where's young PeterReader when you need him ;-)

Here's a generic troubleshooting guide for xDSL speed and reliability related issues. Have a read, and get back to us with the info requested. The short version is that statisically speaking the problem is far more likely to be a problem in your new house than anything else - that's not to say there are never other external issues, but see where the troubleshooting leads...

PeterReader:

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




16 posts

Geek


  Reply # 974633 26-Jan-2014 14:47 Send private message

Hi there guys, I really appreciate all the comments.

I have just been updated by the Vodafone faults guy that a (4th) Chorus technician will be coming to my place and the note says : "The problem is to be fixed on the 27th of January".

Not sure if that means they have found the problem or what but the faults' guy seemed quite happy/excited about this news.


From all the replies above it seems that might be a bad wiring here on my place, as well as a "drop lead", and if I am correct a "drop lead" is the cable that runs from my ETP from roof to the Power pole?

Anyways, I guess I should be the one going up there and replacing the two wire white cable. I couldn't see ay splitters or anything as such, and from my recent research into this I a guessing I don't have a star point, might just run in daisy chain, but I could not guarantee that.

One question as if I was to be the one doing this internal revamp:

-Cat5 or Cat6? Would the piece running from my home distributor or star splitter to the ETP require to be weather proof?(as a small part would be running outside of the roof)
-How would I go about ensuring that the two wires I use from the jackpoints to the ETP are connected correctly to the ETP or it doesn't matter the order you connect the wires at the jackpoint and how they come into the house (ie they are interchangeable and won't damage my modem or phone).
-Can I just man up and not wear gloves when doing said installation or what? It is only 60V ;)
-Do I need to provide my own star splitter or what do you guys recommend as I need to run to at least 2 different points in the house. (modem and phone)
-Can I connect my new wiring to the ETP or does that requires a phone call?
-Does my ISP (Vodafone in this case) provides a master splitter for my modem and phone?
-Anything else I should be aware of when conducting this "revamp"?

Thanks you and hoping to hear from you guys.



G.

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  Reply # 974684 26-Jan-2014 16:51 Send private message

NeedInf: Hi there guys, I really appreciate all the comments.

I have just been updated by the Vodafone faults guy that a (4th) Chorus technician will be coming to my place and the note says : "The problem is to be fixed on the 27th of January".

Not sure if that means they have found the problem or what but the faults' guy seemed quite happy/excited about this news.


From all the replies above it seems that might be a bad wiring here on my place, as well as a "drop lead", and if I am correct a "drop lead" is the cable that runs from my ETP from roof to the Power pole?

Anyways, I guess I should be the one going up there and replacing the two wire white cable. I couldn't see ay splitters or anything as such, and from my recent research into this I a guessing I don't have a star point, might just run in daisy chain, but I could not guarantee that.

One question as if I was to be the one doing this internal revamp:

-Cat5 or Cat6? Would the piece running from my home distributor or star splitter to the ETP require to be weather proof?(as a small part would be running outside of the roof)
-How would I go about ensuring that the two wires I use from the jackpoints to the ETP are connected correctly to the ETP or it doesn't matter the order you connect the wires at the jackpoint and how they come into the house (ie they are interchangeable and won't damage my modem or phone).
-Can I just man up and not wear gloves when doing said installation or what? It is only 60V ;)
-Do I need to provide my own star splitter or what do you guys recommend as I need to run to at least 2 different points in the house. (modem and phone)
-Can I connect my new wiring to the ETP or does that requires a phone call?
-Does my ISP (Vodafone in this case) provides a master splitter for my modem and phone?
-Anything else I should be aware of when conducting this "revamp"?

Thanks you and hoping to hear from you guys.



G.


Just let Chorus sort it when they install VDSL if in the case the house needs to be re wired.




 


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  Reply # 974688 26-Jan-2014 16:55 Send private message

Chorus won't rewire the house. If they identify the need for a splitter they will charge for the install but you are still responsible for everything else inside the house.




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  Reply # 974702 26-Jan-2014 17:13 Send private message

freitasm: Chorus won't rewire the house. If they identify the need for a splitter they will charge for the install but you are still responsible for everything else inside the house.


Correct, But from the ETP they will install a Master Filter, Then a cable to your desired VDSL Jackpoint, The rest of the POTS wiring if you even go for POTS is your own problem but the part that matters is fixed.

In terms of his ADSL fault. They will fix whats needed and anything on your side of the demarcation point they will charge for.  




 


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  Reply # 974732 26-Jan-2014 18:33 Send private message

run a cat5e from etp to hub if etp is on fascia and cable is exposed run it in flexi conduit if you have soffit run it str. in to etp your jacks should be 2w.



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Geek


Reply # 974825 26-Jan-2014 21:10 Send private message

Hey guys, thank you so much for all the info and the ideas here.

Looking forward to get some line stats and see how we go on from there. Hoping that the outside line that goes from one power pole to the other is the problem otherwise hoping to see if I can get my VDSL line drawn from the same Power pole the neighbour is at, not sure if that is possible but lets see how it goes.

I will keep you guys updated following what the Chorus guy/s tell me tomorrow.

Cheers.

G.

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  Reply # 974942 27-Jan-2014 09:32 Send private message

Hi, Welcome to the forums. Looks like this problem is well on the way to being cleared up. Thought I would add my 2 cents and clear up the confusion about how the Telecom Sales person tested your neighbors line but the VF faults tech could not.

The VF faults tech would have been using a tool that checks the actual stats on the line. He can do this as you are a VF customer. The Telecom sales person would have been using a tool which doesn't do an actual test but pulls some info from a database and gives some estimates. These estimates can often be wrong for example my personal internet connection is a good 5Mbit faster than the sales' tool estimate.




Please note: I have a professional bias towards Vodafone.

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