My current situations is as follows:
I recently moved houses at the beginning of the year and just carried over my broadband+phone packages with Vodafone. I have been having issues with my broadband and phone line, where phone barely works and the broadband gives me around 2.8 mbps, sometimes over 4.7 mbps, but nevertheless it is not good. Vodafone faults department told me I should be getting around 12-14 mbps.
I, prior to getting this new property, checked the Chorus network map and my property is in the VDSL zone, just in it but still it is shown as I am in the zone. However none of the “address checker tools” from the ISPs out there says that I am able to get VDSL, however my neighbour to the right is able to? Note that both my neighbour to the right and I are in the VDSL zone, but not my neighbour to the left.
Have found that out, and still waiting on Vodafone to look at my ADSL2+ issue and get it resolved, I called Telecom sales team to query about getting VDSL, as 2 weeks ago Vodafone didn’t offer VDSL yet, and my findings from the Telecom sales guy was quite interesting:
My attenuation is 15 dB but my neighbour’s is 6 dB ( the one to the right), and the power pole from which my phone line comes to my house is just around 5-7 metres apart from the power pole said neighbour gets her phone line in (the power poles are on the same side of the street, mine in front of my house and my neighbour’s in front of her house) , and I am not able to get VDSL due to this high attenuation.
Also the Telecom sales guy told me that this “huge” difference (his exact words) may mean there is a problem with the cabling from one of the power poles to the other and that if I were with Telecom they would look into getting that sorted, but I am not with them so they can’t even look into it.
With this new information I finally called back Vodafone and asked what was going on with my current issue and what they could do about this difference in attenuation. Amazingly enough the Vodafone faults guy could not run tests into the neighbours connection (but the sales guy from Telecom could??? ).
By this call it seemed that CHORUS’ technicians had come and tested the connection from the exchange to “my” power pole and found that I should be getting the 12 mbps or so and that there was nothing wrong with their lines.
The faults Technician from Vodafone retested (well asked me to conduct tests all over my house again and jack points) and once again booked to a CHORUS technician to come and inspect the lines (not sure what for as the other two said nothing wrong but oh well). I asked him to ask in his request that the technician also tested the power pole for my neighbour.
The results came in and the 3rd technician found nothing wrong at my power pole but there was nothing in there about the neighbours power pole and my internet and phone are still not working stably ( first call to Vodafone was on the 4th of January about this, and it is just gone on the 26th), nor I have not heard anything about why is that I have almost 10dB attenuation difference from my next-door neighbour even though our connection points are just ~6m apart?
Both my partner and I rely a lot on our internet service, her with her online video conferences and I with my work and study, and we got in this property with a hope of having a better connection than what we current have and hopefully being able to get VDSL, and not sure if we could of have done more than just trusting that the CHORUS network map was accurate and that VODAFONE would fix our issues.
Please, if someone could give any ideas or any input what so ever regarding anything said here (preferentially the one about the attenuation difference and what we can do/get done/request Vodafone to do), so we get things moving along here. I am getting out of ideas and although the current Vodafone faults guy has been a legend, I am starting to regret continuing to be a Vodafone customer.
Thanks in advance.