I'm on ADSL with an old 200GB plan, and routinely use double data to give me 400GB. My monthly anniversary starts on the 5th of the month, and on the 22nd of Jan I used double data for this current cycle. I got home today and found my internet at a crawl. Called 777 and the CSR told me I had exceeded my 200GB, being at 317GB, so I had been speed restricted down to 64kbps. I explained I should have 400GB but he said I hadn't used double data this cycle. I said I had and asked him to check my current bill, which had double data being purchased on the 22nd of Jan. He couldn't explain why the Vodafone system had dropped the double data off but he understood that it had. All up I was on the line for over 39 minutes before he said he'd need to call me back, which he did around 10 mins later or so and had sorted it out.
That was about 3-4 hours ago and the speed restriction has been re-enabled. Currently on hold again waiting to speak to a CSR, spending what will end up being over an hour on the phone to 777 to sort out Vodafone's recurring problem isn't the way I wanted to spend my Sunday evening. Is anyone else experiencing a similar problem?