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472 posts

Ultimate Geek
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Topic # 139281 3-Feb-2014 17:29 Send private message

Hey guys,

Any idea why the Bestmates numbers are grayed out in the TCL version of Customer zone? one of the numbers has been entered in wrong by the call centre so I need too add in a number to the middle of it, everything says I can log in and change the number via the customer zone, but its grayed out. I can change the name of the number but not the number.

Any ideas?

Cheers




CraZeD,
Your friendly Southern Geeky Fellow :P
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8BitGirl in a HD World
570 posts

Ultimate Geek
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Vodafone NZ
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  Reply # 979529 3-Feb-2014 17:34 Send private message

Heya - no idea off hand, sorry. If you PM me your details, I can ask Nik to take a look for you on the morrow. :)




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


70Mb/s VDSL @ Home
3259 posts

Uber Geek
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  Reply # 979532 3-Feb-2014 17:37 Send private message

Usually means the changed are exceeded for this month. If it was My Account area i could assist but will see if we can get one of our Blue side Ninjas to help.




 




472 posts

Ultimate Geek
+1 received by user: 25

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  Reply # 979535 3-Feb-2014 17:39 Send private message

Just PM'd Demeter with our account number, yea the bestmates have just been added and came live on the 29th of Jan, but realised that one has been added wrong, with a number missing from the phonenumber I gave the call centre.




CraZeD,
Your friendly Southern Geeky Fellow :P
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70Mb/s VDSL @ Home
3259 posts

Uber Geek
+1 received by user: 906

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  Reply # 979540 3-Feb-2014 17:46 Send private message

crazed: Just PM'd Demeter with our account number, yea the bestmates have just been added and came live on the 29th of Jan, but realised that one has been added wrong, with a number missing from the phone number I gave the call centre.


She let me know, Email was sent by her to resolve the issue.




 




472 posts

Ultimate Geek
+1 received by user: 25

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  Reply # 980796 5-Feb-2014 15:57 Send private message

Issue resolved, Cheers people :)




CraZeD,
Your friendly Southern Geeky Fellow :P
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