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Topic # 146702 26-May-2014 16:54 Send private message

Hi All

The other night my cat knocked over my modem and and caused a reset. Internet was down for a matter of minutes. Now a day later DLM appears to have re-synced and my downloads have improved but my ping has doubled. I was getting 22Mbps  and 16 ping now I get 25Mbps 36 ping. Uploads stay at 9Mbps. It is my first re-sync in months that I know of and I fear my ping will stay high. I am a online gamer so ping is Important.

I called Vodafone (Only had to wait 10 minutes this time!) and explained to them what my situation was. I told them I had tried pinging the BF4 servers and a couple of speed test sites. Before the re-sync my ping never went over 16ms, it now sits at 36ms. First the Vodafone rep said that he performed speed tests using his fiber connection to the sites I used and he got similar results to me. He said that the servers I'm pinging must be causing the high ping. I have performed speed tests every day for months (sad I know) and get the same results, now hours after what appears to be a re-sync my results change, and say its the servers. Vodafone could not tell me if my DLM had changed anything on my line.

I guess my question is, is it normal for DLM to make a change after one disconnect or was that just a coincidence and is it normal to improve download speeds but double the ping? Or is it really just issues on the servers end? Also, and most importantly, will my ping stay this way until DLM deems it necessary to change it? I understand DLM favours download speeds over ping, so I am stuck with the higher ping?

DSL synchronization status: Up Connection status: Showtime Upstream line rate (kbit/s): 10332 Downstream line rate (kbit/s): 28092 Maximum upstream rate (kbit/s): 13592 Maximum downstream rate (kbit/s): 27824 Upstream noise safety coefficient (dB): 17.4 Downstream noise safety coefficient (dB): 12 Upstream interleave depth: 0 Downstream interleave depth: 0 Line standard: VDSL Upstream line attenuation (dB): 0 Downstream line attenuation (dB): 0 Upstream output power (dBmV): 1.6 Downstream output power (dBmV): 13.5 Downstream interleave depth: None DSL up time: 0 days 3 hours 7 minutes 55 seconds

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  Reply # 1053730 26-May-2014 16:54 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



70Mb/s VDSL @ Home
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  Reply # 1053746 26-May-2014 16:58 Send private message

Sounds like you shifted from DLM-1 to DLM-2
@halo779 please rip out your graph with 9db SNR's that you gave me last night.
Ill see if i can find your line. PM me account number. I leave in 5 minutes.




 


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  Reply # 1053755 26-May-2014 16:59 5 people support this post Send private message

This proves cats rule the internet






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  Reply # 1053763 26-May-2014 17:07 Send private message

Account number sent. Man if BF4 was'int laggy enough now I'm really going to suffer :(

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  Reply # 1053764 26-May-2014 17:07 Send private message

You have moved from DLM-1 to DLM-2 by the looks of it.

your modem probably resynced a few times.. this causes DLM to assume your line is unstable, and thus your profile moves back.


you have two options, have DLM reset, or wait it out.


depending on how long you have had your connection, this may take some time.. recently i had a bad storm which caused a few drop outs and errors.... this resulted in 32 days on DLM-2 before dropping back down to DLM-1.


iver way, you will get the profile back, its just a question of how long.

TimA: Sounds like you shifted from DLM-1 to DLM-2
@halo779 please rip out your graph with 9db SNR's that you gave me last night.
Ill see if i can find your line. PM me account number. I leave in 5 minutes.


pls.. hio77! gawd!

i see no mention of the 9snr.


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  Reply # 1053765 26-May-2014 17:08 Send private message

Is 36 really that bad? 





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  Reply # 1053766 26-May-2014 17:08 One person supports this post Send private message

Scotty1986: Account number sent. Man if BF4 was'int laggy enough now I'm really going to suffer :(


your ping has increased by 14ms (7ms each way). it shouldnt be TOO noticable, be it, a little annoying.


if your laggy on BF4, ild suspect your own equipment is to blame.

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  Reply # 1053771 26-May-2014 17:12 2 people support this post Send private message

it is what it is and its one of the pit falls of VDSL, very susceptible to noise and disconnects.

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  Reply # 1053777 26-May-2014 17:15 Send private message

Jase2985: it is what it is and its one of the pit falls of VDSL, very susceptible to noise and disconnects.


be it that a cat may have caused it ;)



i must ask though... how is it, the cat knocked the cable out? is a cable loose?

gf pushes our modem around all the time, onto the floor, all over, and not an issue at all!

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  Reply # 1053781 26-May-2014 17:24 Send private message

hio77:
Scotty1986: Account number sent. Man if BF4 was'int laggy enough now I'm really going to suffer :(


your ping has increased by 14ms (7ms each way). it shouldnt be TOO noticable, be it, a little annoying.


if your laggy on BF4, ild suspect your own equipment is to blame.


Unless you are a pro-gamer, 14ms each way is not going to be noticeable at all.

http://www.humanbenchmark.com/tests/reactiontime/stats.php







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Geek


  Reply # 1053783 26-May-2014 17:27 Send private message

The power plug came out of the back of it, unlike the Ethernet cables, the power cord has no clip on it that holds it in. Its a Kitten and he got himself tangled in the wires and just took off while connected dragging everything off. Was a nightmare. I'm going to have to kitten proof the whole house. He sneaked inside of my lazy boy chair the other day. If happened to lean back or open the foot rest he could of got crushed. Silly thing has a death wish!

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  Reply # 1053785 26-May-2014 17:29 Send private message

Scotty1986: The power plug came out of the back of it, unlike the Ethernet cables, the power cord has no clip on it that holds it in. Its a Kitten and he got himself tangled in the wires and just took off while connected dragging everything off. Was a nightmare. I'm going to have to kitten proof the whole house. He sneaked inside of my lazy boy chair the other day. If happened to lean back or open the foot rest he could of got crushed. Silly thing has a death wish!


sounds like you were ignoring the poor thing!  he just had to get some attention!


1resync generally isnt enough to fire off DLM

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  Reply # 1053791 26-May-2014 17:41 Send private message





 


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  Reply # 1053792 26-May-2014 17:41 Send private message

TimA:


oh you meant that.

fyi, thoses MAY not still be current exactly.


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  Reply # 1053793 26-May-2014 17:42 3 people support this post Send private message

that is a horrible picture

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