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10 posts

Wannabe Geek
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Topic # 146792 29-May-2014 11:03 Send private message

Hi all,

Wondering what other peoples experiences have been with Voda Cable, looking at switching from ADSL2 (Slingshot) over to Voda as our naked broadband provider.

I've phoned and keep being told I need a term (do not want), a wireless router (do not want) and to pay the "standard connection fee of $99" PLUS "standard broadband wiring fee of $149."

I'm struggling to understand why I'd have to pay both these fees if the setup is as NikT says in another thread, "essentially a cable to Ethernet converter".  - The previous people in the house must have had Telstra cable as the termination is already in my lounge for cable.

Also I keep getting asked about existing internet connections - which as far as I can tell should be irrelevant as ADSL and Cable are entirely separate systems. I'm happy to disconnect the ADSL once the Cable is in - and live.

Adam

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1085 posts

Uber Geek
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Subscriber

  Reply # 1055803 29-May-2014 11:52 Send private message

Vodafone's service and customer support (bar the few folks in these forums) is generally horrible. Their call centre staff are crap even by the low standards I expect of first line ISP support staff. They are also absolutely glacial as a company to respond to things.

That being said if you can't get fibre any time soon, Cable is an absolutely superior service to DSL, and you should do it now they have an unlimited offering (pre that it was a very high price premium which required more thought)

My understanding is you should be given a choice of either (open contract, pay $249 fees) or (12 month contract, no install fees). And yes an technician install is always required because of the way they do things, can't just plug in a modem, needs to be actually configured and they won't let end users configure them. I don't particularly like it either, I personally think they should just let end users configure the modems or suck up the install costs, but both TCL and Vodafone have always been notoriously tight companies and it's gotten worse since the buyout.

I'm sure some of the Vodafone staffers will be along shortly to respond too.


1017 posts

Uber Geek
+1 received by user: 62


  Reply # 1055804 29-May-2014 11:52 Send private message

You have to sign up for a term if dont want to pay the connection fee.  Its only 12 months.  Whats weird is that 

"standard connection fee of $99" PLUS "standard broadband wiring fee of $149."  as these are less than the advertised price, and look like the ADSL pricing

Ultra Fast Broadband (Cable & Fibre)
You will receive FREE standard Ultra Fast Broadband connection and wiring (normally $248) when you sign up on a 12 month term.

30 posts

Geek
+1 received by user: 5


  Reply # 1055832 29-May-2014 11:58 Send private message

Going off what we offer for xDSL and Fibre (I'm in Dunedin so not sure but assume the same applies): the connection fees/modem cost are waved when you agree to a 12 month term. The $149 wiring fee is usually charged if there is no existing connection (regardless of whether it's active or inactive) or if you have any kind of monitored alarm/anything else that taps directly into the phone line. In your case, since there's already a jack for cable in your lounge AFAIK you shouldn't need to pay the $149 wiring fee.

Disclosure: I am a Vodafone employee

3141 posts

Uber Geek
+1 received by user: 1036


  Reply # 1055835 29-May-2014 12:01 3 people support this post Send private message

Lias: Vodafone's service and customer support (bar the few folks in these forums) is generally horrible. Their call centre staff are crap even by the low standards I expect of first line ISP support staff. They are also absolutely glacial as a company to respond to things.

That being said if you can't get fibre any time soon, Cable is an absolutely superior service to DSL, and you should do it now they have an unlimited offering (pre that it was a very high price premium which required more thought)

My understanding is you should be given a choice of either (open contract, pay $249 fees) or (12 month contract, no install fees). And yes an technician install is always required because of the way they do things, can't just plug in a modem, needs to be actually configured and they won't let end users configure them. I don't particularly like it either, I personally think they should just let end users configure the modems or suck up the install costs, but both TCL and Vodafone have always been notoriously tight companies and it's gotten worse since the buyout.

I'm sure some of the Vodafone staffers will be along shortly to respond too.



I have recently moved back to Vodafone and my experience has been excellent. Everything went according to plan, the staff I dealt with were awesome, no hassles at all.




Mike

 Interesting. You're afraid of insects and women. Ladybugs must render you catatonic.



10 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1055838 29-May-2014 12:04 Send private message

What happens if I lock into a 12 Month contract and 5 months down the track move to another house where cable isn't available? Will they transfer my cable connection to adsl within the same contract? Or would I need to void the first contract and sign up for another 12 months?

30 posts

Geek
+1 received by user: 5


  Reply # 1055852 29-May-2014 12:20 One person supports this post Send private message

itxtme: 
"standard connection fee of $99" PLUS "standard broadband wiring fee of $149."  as these are less than the advertised price, and look like the ADSL pricing


99+149 = 248 for connection and wiring :P But yes you're right, those do look like ADSL prices

But yes, these charges are waved if you sign up for 12 months. I've just looked at the Offer Summary (vodafone.co.nz/cms/documents/cable-naked-offer-summary.pdf), it says:


Set Up Charge
  • Open term contract: A standard broadband connection and wiring fee of $248 applies. A Vodafone HomeHub wireless modem must be purchased for $149.
  • 12 month contract: Free Vodafone HomeHub wireless modem (normally $149). Free standard broadband connection and wiring (normally $248).
Early Termination Fee 
If your broadband service is disconnected prior to the completion of the minimum contract period, you will be charged an early termination fee of $199. More details here: vodafone.co.nz/legal/terms-conditions/modem-and-connection/. Other early termination fees may apply for other services. 

Other charges 
Additional charges may apply for items such as non-standard installations, additional in-home technician work performed at time of connection etc. For more information visit vodafone.co.nz/broadband/naked-high-speed-cable/


If you move within the 12 months you are liable for the ETF, but this is sometimes waived by signing on to a further 12 months. In my experience (when I moved while in term) the CSR offered this to me without prompting, so it might be a standard thing we do - I'm really not sure.

Edit: formatted to make it clearer

604 posts

Ultimate Geek
+1 received by user: 129

Trusted
Vodafone NZ

  Reply # 1055862 29-May-2014 12:52 4 people support this post Send private message

Hey Adam,

 You certainly don't have to go on a term 'and' pay for install - the point of the term is that the reasonably hefty costs of a tech going out to install the service is covered by the time you've committed to keep it for.

The installation (At minimum, for a property that has previously had cable service) involves a tech going out to the site, testing the cable jacks for signal strength, ensuring all is well if it has been a while since the service was last used at the address, wiring in additional cable jacks if needed, installing the modem, having the provisioning team enter it into the systems, and making sure it works before going on their way. If the property hasn't had cable service before, or the customer wants more services than the current cabling can support, it can involve additional aerial or underground cabling with all the time & costs those imply. They're covered by the free install on a twelve month fixed term as well.

I believe you can choose to pay for the install up front if you'd rather not go on a term, but as the ETC on the twelve month commitment is $199 & the install is ~$248, you're better off on the term. You do not have to take the wireless router, as the models supplied are pretty bare bones affairs - if you have a standalone router you'd rather use with the cable modem, you're more than welcome to! But if you do take the router, it is yours to keep (unlike the modem), so you can sell it, keep it as a spare, use it as a doorstop, et cetera. The gist is just that truck rolls cost money. :)

You're quite right on the ADSL front - if you're just getting naked cable broadband, it won't affect your existing ADSL connection, and you can disconnect that at your leisure once the install has been completed.

Hope that helps!

Cheers,

 - Nik






10 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1055868 29-May-2014 13:01 One person supports this post Send private message

Perfect, thanks for all the responses,

Have signed up for 12 months 130/10 cable, will call slingshot and disconnect once I know the Voda cable is working.

The free wifi router will go straight on trademe - or to anyone here who wants it, I already have a nice router with plenty of port rules I'll keep using.

Adam

33 posts

Geek
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  Reply # 1055940 29-May-2014 14:09 Send private message

Unlimited data with cable? Is that new?? I only changed to 150GB a few weeks ago :/



10 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1055945 29-May-2014 14:15 Send private message

http://www.vodafone.co.nz/broadband/naked-high-speed-cable/

1085 posts

Uber Geek
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Subscriber

  Reply # 1055955 29-May-2014 14:27 Send private message

SpudInNZ: Unlimited data with cable? Is that new?? I only changed to 150GB a few weeks ago :/


Yes it is.. and the timing made me cry.

33 posts

Geek
+1 received by user: 1


  Reply # 1055956 29-May-2014 14:27 Send private message

adimw: http://www.vodafone.co.nz/broadband/naked-high-speed-cable/



Yes I saw that, just wondering how new it is because they never raised it on the phone with me 4-5 weeks ago.

604 posts

Ultimate Geek
+1 received by user: 129

Trusted
Vodafone NZ

  Reply # 1056022 29-May-2014 15:36 Send private message

SpudInNZ:

Yes I saw that, just wondering how new it is because they never raised it on the phone with me 4-5 weeks ago.


That would be as of the first of May.

You can certainly switch to unlimited from the 150GB plan if you'd like.




xpd

GTA5 Nut
6195 posts

Uber Geek
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  Reply # 1056045 29-May-2014 16:10 Send private message

adimw:

The free wifi router will go straight on trademe - or to anyone here who wants it, I already have a nice router with plenty of port rules I'll keep using.

Adam


Is it actually yours to sell tho ? Lot of ISP's give you "free" routers, but if you read the fine print, you find that they retain ownership, its more of "free rental" while you're with them.
If it dosent show anything, then sweet, covers part of your monthly fees :)





3141 posts

Uber Geek
+1 received by user: 1036


  Reply # 1056055 29-May-2014 16:19 Send private message

xpd:
adimw:

The free wifi router will go straight on trademe - or to anyone here who wants it, I already have a nice router with plenty of port rules I'll keep using.

Adam


Is it actually yours to sell tho ? Lot of ISP's give you "free" routers, but if you read the fine print, you find that they retain ownership, its more of "free rental" while you're with them.
If it dosent show anything, then sweet, covers part of your monthly fees :)



As per the Vodafone cable network T&C's  "Title to Our Equipment remains with us or our suppliers unless otherwise agreed in writing.  You will not do anything that affects or is likely to affect any ownership rights in Our Equipment."





Mike

 Interesting. You're afraid of insects and women. Ladybugs must render you catatonic.

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