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Topic # 171348 14-Apr-2015 21:12 One person supports this post Send private message

Things are getting absurd with cable performance. It's a comedy how it's being handled in terms of communication. The congestion issues seem to be spreading and the uptake of Netflix etc. is just starting. I'm getting close to the point of taking my money elsewhere if thing don't improve soon and drastically.







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  Reply # 1283284 14-Apr-2015 21:34 Send private message

What stats are you getting?




Mike
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  Reply # 1283309 14-Apr-2015 22:18 Send private message

KiwiNZ: What stats are you getting?


About 2% of 130Mb/s.
Fault logged weeks ago, have ticket number, total waste of time as far as I can tell.







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  Reply # 1283396 15-Apr-2015 07:11 27 people support this post Send private message

I'm glad the industry completely ignored Stanners when he said UFB shouldn't be built because their HFC network was more than capable of providing the service.



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  Reply # 1283398 15-Apr-2015 07:26 Send private message

I was getting terrible results last two weeks and was cursing VF, however after great service from their Techs and detective work by myself I resolved the issue. It turned out to be a hardware issue namely the Netcomm router and an Ethernet cable.
With those replaced I am getting good ping times and consistent speeds of 128mbps down and 10mbps up.




Mike
Retired IT Manager, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning,
We will remember them.

 

 


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  Reply # 1284407 15-Apr-2015 08:11 Send private message

KiwiNZ: I was getting terrible results last two weeks and was cursing VF, however after great service from their Techs and detective work by myself I resolved the issue. It turned out to be a hardware issue namely the Netcomm router and an Ethernet cable.
With those replaced I am getting good ping times and consistent speeds of 128mbps down and 10mbps up.


The issue is only affecting some nodes and some CMTS's and my understanding is primararily caused by a handful of people on said nodes doing excessive amounts of traffic (I've heard of a significant number of users doing 5, 6 and even 10+ TB per month) which is clearly not representative of what a normal internet user would use.

It's the very reason the US moved away from unlimited plans, particularly on cable, because the shared architecture of cable and infrastructure makes it very easy for a handful of users to ruin it for everybody.


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  Reply # 1284410 15-Apr-2015 08:15 Send private message

If a fault ticket is open then it's not a waste of time as I know what is happening in the back ground and just cause a ticket is open does not mean instant resolution of an issue

It only takes a few users to spoil it for everyone else downloading the Internet every week

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  Reply # 1284436 15-Apr-2015 08:50 2 people support this post Send private message

sbiddle:
KiwiNZ: I was getting terrible results last two weeks and was cursing VF, however after great service from their Techs and detective work by myself I resolved the issue. It turned out to be a hardware issue namely the Netcomm router and an Ethernet cable.
With those replaced I am getting good ping times and consistent speeds of 128mbps down and 10mbps up.


The issue is only affecting some nodes and some CMTS's and my understanding is primararily caused by a handful of people on said nodes doing excessive amounts of traffic (I've heard of a significant number of users doing 5, 6 and even 10+ TB per month) which is clearly not representative of what a normal internet user would use.

It's the very reason the US moved away from unlimited plans, particularly on cable, because the shared architecture of cable and infrastructure makes it very easy for a handful of users to ruin it for everybody.



It maybe time to invoke the fair usage clauses.




Mike
Retired IT Manager, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning,
We will remember them.

 

 


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  Reply # 1284443 15-Apr-2015 09:03 Send private message

Tried to update my Fitbit Surge yesterday and it failed my download attempts on Vodafone cable from two different PCs. I thought it could be something on Vodafone's network as it also failed on 4G - so in this specific case not cable related really.

Switched to my backup network at home (Snap ADSL) and it downloaded and installed pretty quick.

But yes, evenings I only get 1/3 of the speed we usually see during daytime.

Waiting for some movement in this network happening soon...






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  Reply # 1284474 15-Apr-2015 09:39 Send private message

Well fortunately performance is really good in Chch.

Speed never seems to drop on the node I am connected to.


Feel sorry for the folks in NI.




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  Reply # 1284487 15-Apr-2015 09:53 Send private message

johnr: If a fault ticket is open then it's not a waste of time as I know what is happening in the back ground and just cause a ticket is open does not mean instant resolution of an issue

It only takes a few users to spoil it for everyone else downloading the Internet every week


My frustration comes from the fact that there is no ETA provided. Why can't we have an entry on this page http://www.vodafone.co.nz/help/network-status/
Simply put something like:

"Kapiti - degraded performance (Congestion) - upgrade planned July 2015"
"Wainuiomata - degraded performance (Congestion) - upgrade planned December 2015"
"Johnsonville - degraded performance (Congestion) - upgrade planned September 2015"

I know publicly advertising the issues is bad publicity, but if no communication is done stuff.co.nz will cotton on to it or Comcom will issue a truenet report and it'll end up a hot topic.
If I've got to wait a month or two for it to be fixed then I can live with it, if it's next year I at least know to pack it in.








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  Reply # 1284531 15-Apr-2015 10:23 One person supports this post Send private message

freitasm: ...  But yes, evenings I only get 1/3 of the speed we usually see during daytime.

Waiting for some movement in this network happening soon...


If you're only down to 1/3 speed you are doing well.
Here are the TrueNet Wellington cable stats for the past week.

Click to see full size

(click to enlarge)

(For Geekzoners not familiar with TrueNet graphs, each dot on the graph is the (hourly) average of all speed measurements taken over the past 7 days.)

Note the severe dip at 9pm.
I'm really looking forward to "happening soon".  smile




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  Reply # 1284535 15-Apr-2015 10:30 Send private message

sbiddle:
KiwiNZ: I was getting terrible results last two weeks and was cursing VF, however after great service from their Techs and detective work by myself I resolved the issue. It turned out to be a hardware issue namely the Netcomm router and an Ethernet cable.
With those replaced I am getting good ping times and consistent speeds of 128mbps down and 10mbps up.


The issue is only affecting some nodes and some CMTS's and my understanding is primararily caused by a handful of people on said nodes doing excessive amounts of traffic (I've heard of a significant number of users doing 5, 6 and even 10+ TB per month) which is clearly not representative of what a normal internet user would use.

It's the very reason the US moved away from unlimited plans, particularly on cable, because the shared architecture of cable and infrastructure makes it very easy for a handful of users to ruin it for everybody.



How do you know this?
Are you being told more than their own customers?

Surely if a "handful" of people are downloading at the same time it makes no difference how much they download? Isnt it all about simultaneous use and Vodafone overselling? If someone downloads 10TB a month this isnt going to occur in one night.

Geekzone forums went mad when these unlimited plans first came out and all posters pointed to massive congestion. The Vodafone staff on these forums all denied this would happen.

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  Reply # 1285148 15-Apr-2015 22:10 Send private message

10pm result 100/10

Download Speed: 21500 kbps (2687.5 KB/sec transfer rate)
Upload Speed: 9993 kbps (1249.1 KB/sec transfer rate)
15/04/2015 22:08:44

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  Reply # 1288032 20-Apr-2015 19:55 One person supports this post Send private message

Increasing cable congestion in Wellington:

Note that the severe 9pm dip has increased since last week. 

Click to see full size

(click to enlarge)

Hourly Average = The chart shows each hour, averaged over the last 7 days, eg the 9pm spot is the average at 9pm for the past week.
The blue line is my own "100/10 Mbps" connection.
The yellow line is the average of other 100/10 and 130/10 cable connections tested.




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  Reply # 1288101 20-Apr-2015 21:01 Send private message

Crikey! I feel better about my 5Mb/s tonight after seeing that graph!











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