Just want to share my latest difficulties with this provider so it might warn other users. I've noticed few days ago by accident that Vodafone silently doubled the prices for additional broadband data. I wasn't very happy about that and since my contract expired few days ago I've decided to jump the Vodafone ship. Called support on Sat, ask them to terminate my account at the end of the month. So far so good.
Yesterday I got message from my new ISP that Vodafone requested my line to be disconnected and I should contact them to cancel that request otherwise the transfer would take much longer. So I tried to do just that yesterday, after spending an hour on the phone talking to various people, getting transferred and waiting again, repeating the same answers I got told to call retention team. The team was of course home already, the person refused to give me contact details for anybody in the team - I think it gives them pleasure just to have people waiting. I've also raised online ticket with Vodafone (nobody has responded to that one yet), asked the community (again no response).
This morning I tried again - after few more tries on the phone talking to various teams I got nowhere. The first line support just got no clue whatsoever, either they thought I wanted to cancel my account termination request or just didn't understand what I wanted. So I called my new ISP for help - they recommended to contact the provisioning team directly. Ok, another round of waiting and answering same useless questions. They've refused to transfer me to provisioning team (against their policy) but of course nobody would help me. In the end I got so pissed that I asked to be transferred to his supervisor. After another round of waiting I got to the billing supervisor and finally somebody who knew what I was talking about. She assured me that the work order will be cancelled. I've asked her again please make sure that that request will get cancelled. I was assured again. Happy!
Sure enough a while ago internet disappeared (they didn't even have the decency to wait till end of the month as agreed). Contacted my new ISP who confirmed that the line was indeed disconnected. Now I will have to wait for Chorus to reconnect the line again which likely won't be this week... VERY angry.
Incompetence or purpose? Scorched earth policy? I don't get it.
Thanks for listening.