I've been having some issues with my FibreX cable in Island Bay recently. I'm wondering if anyone can shed any light on the significance of the lights on the Technicolor modem.
Sometimes I have no internet, and the "online" light on the modem is off. In these cases, resetting the modem usually seems to resolve the issue.
However, if I have no internet and the "online" light on the modem is still on, it seems to be an issue further up the pipeline and no amount of resetting modems, routers and PCs seems to do anything.
I've tried all the usual troubleshooting steps, including logging tickets.