Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
12235 posts

Uber Geek
+1 received by user: 1880


  Reply # 435659 5-Feb-2011 13:52 Send private message

It sounds to me like you agreed to terms to get the discounted rate now you want out without paying the disconnection fee. Though TC may do something to help you, mostly for PR value, I don't see how you changing your mind should get you out of a contract you signed.

Amazon Certified Solution Architect, Sysop Administrator, and Developer (all associate)
TOGAF certified enterprise architect
Professional photographer

886 posts

Ultimate Geek
+1 received by user: 193


  Reply # 435675 5-Feb-2011 15:33 Send private message

Sorry, I have to agree with the majority of the comments!

Knowing that you may be moved with short notice, did you mention that to TelstraClear?  Did you ask them what the early termination fees would be and whether they would waive them if you moved out of the supply area?

You had two more alternatives!  1 don't get digital TV at all or 2, get it from Sky.  As one of the other posters mentioned at least if you were moved to somewhere else in NZ you would still have got service.  You may have had to pay a re-install fee but the place you went to may have already had a dish etc!

TCL do not hide their fees - the following link shows that there is a $149 early disconnection fee for TV only;

Perhaps TCL will come to the party for PR sake and waive the fee - maybe that was your goal.

Good luck :)

Procrastination eventually pays off.

44 posts

+1 received by user: 2

  Reply # 436300 7-Feb-2011 14:05 Send private message

Thanks all for the feedback - if nothing else it has made me realise how lucky I have been with some other providers in the past.

As a final summary/answer to some of the comments/questions I just want to reiterate that I don't have a problem paying break fees if I choose a contract option over a non-contract option to get subsidies/discounts - where I have a problem is when the only option offered is a contract and the provider can not provide coverage outside a narrow geographic area. What makes it worse in this case is the requirement that I sign up for services I don't currently have (i.e. phone) to avoid what I see as an un-related break fee.

Anyway - thanks again for the feedback....perhaps surprisingly, having a bunch of people come in on the side of TCL has helped me see the other side of things a bit more clearly and although I am not sure that I agree with the majority in this case my need to vent has been sated!

Any a final comment - despite my vent that started this forum, I must generally admit to having been impressed with the TCL cable ISP/TV plans and would not have had a second thought about staying with them in Auckland if they could provide the same services in Auckland as they do here in Wellington.......

Have a good week everyone :-)

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.