Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



Awesome
3998 posts

Uber Geek
+1 received by user: 575

Trusted
Subscriber

Topic # 27224 18-Oct-2008 12:55 Send private message

So the beta programme is over and I wasnt impressed. So time to port back to Telecom.

I called Telecom early yesterday afternoon and started the process, giving all of my B+W details. About hour later I was no longer able to make or recieve calls to and from my B+W handset, will calls out failing and calls in giving a telecom "You call cannot proceed at this time" message.

About half an hour later everything started working again and I could make and recieve calls with B+W.

A couple of hours later again, my B+W phone seems to be disconnected, and the SIM card fails to register. However, trying to call in to my number gives the Vodafone announcement "The number you have called is not currently active, or is invalid. Please check the number and try again."

Calling out from the Telecom phone gives a not connected to the network yet message.

I am guessing, based on the fact that trying to call in to then number gives a Vodafone message, that the number port has gone wrong somewhere at their end, and although the connection was ended, the number was not transferred back to Telecom.

I am also guessing, seeing as the porting helpdesk in Mon-Fri, that I am not going to get any help until Monday (Which isn't the end of the world, this is a backup phone - but what if it wasnt?)

Thoughts?

Create new topic
BDFL
49917 posts

Uber Geek
+1 received by user: 4621

Administrator
Trusted
Geekzone
Subscriber

  Reply # 171941 18-Oct-2008 13:17 Send private message

I understand all porting support should be done by the company RECEIVING the number, so you should really redirect all the questions to Telecom. Even if it's a problem on the other side this is the company you have to deal with now.




Minimalist
4813 posts

Uber Geek
+1 received by user: 127

Moderator
Trusted
Subscriber

  Reply # 171942 18-Oct-2008 13:19 Send private message

Does Vodafone have anything to do with the port?

Or is it handled directly between B+W and Telecom?



Awesome
3998 posts

Uber Geek
+1 received by user: 575

Trusted
Subscriber

  Reply # 171952 18-Oct-2008 13:43 Send private message

scottjpalmer: Does Vodafone have anything to do with the port?



Or is it handled directly between B+W and Telecom?

I'm guessing it is between B+W and Telecom, but I mentioned Vodafone as I am getting Vodafone announcements. As B+W is an MNVO on Vodafones network my point was it seems to be stuck at that end of the equasion.
I will call Telecom soon but I doubt they will be able to help this weekend as the porting helpdesk isn't open.

835 posts

Ultimate Geek

Trusted

  Reply # 171959 18-Oct-2008 14:43 Send private message

All three companies have a part in the porting process - Telecom as the gaining carrier and service provider, B+W as the loosing service provider and Vodafone as the loosing carrier.

For what you have described the port has been accepted by all the parties and activated. It would also appear that the number is being handed off to Vofafone from your tests (im guessing these were done from a Telecom PSTN and directdial connection) and that VF is correctly identifying the number as not being active on their network. If the above assumption is correct then it would seem Telecom have not yet completed the ported at their end.

As MF suggests, TCNZ are the ones to contact regarding this as the gaining service provider.

16485 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 171961 18-Oct-2008 14:52 Send private message

You should only be dealing with the GSP (TCNZ)

B+W have there own HOC

John





835 posts

Ultimate Geek

Trusted

  Reply # 171964 18-Oct-2008 15:30 Send private message

Having their own HOC is besides the point - if TCNZ have not preformed the relevent network updates the call is still going to be routed to Vodafone (regardless of if B+W had their own HOC or used Vodafones) who are still going to inform the party no such number active on our network :)



Awesome
3998 posts

Uber Geek
+1 received by user: 575

Trusted
Subscriber

  Reply # 171975 18-Oct-2008 17:02 Send private message

Just spoke to Telecom. They advise that it is a problem at the B+W/Vodafone end and they can't see why it is 'stuck'. They also advised becuase they can't see what is going on I need to call B+W to find out what is going on or to get it resolved.

16485 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 171978 18-Oct-2008 17:10 Send private message

You dont do the hard yards. GSP should be contacting LSP.




1989 posts

Uber Geek
+1 received by user: 15


  Reply # 172021 18-Oct-2008 22:53 Send private message

johnr: You dont do the hard yards. GSP should be contacting LSP.


I agree 100%. Telecom need to liaise directly with B+W to ensure that the transition goes ahead promptly.




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?



Awesome
3998 posts

Uber Geek
+1 received by user: 575

Trusted
Subscriber

  Reply # 172212 20-Oct-2008 10:53 Send private message

Spoke to Telecom again this morning. They advise they have emailed the Vodafone porting team to see what is going on, but advise it will likely be 5 working days before the phone is connected at their end again!

I advised I was told 4 working hours on Friday, and the response was no that is wrong, it is not possible to have a port go through that quick, it takes a couple of days minimum, and usually 5. Bull****, when my partner ported her Telecom number to Vodafone it look less than 2 hours.

16485 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 172215 20-Oct-2008 11:09 Send private message

Well part of the issue is B+W have there own porting tool

Telecom should not be contacting Vodafone NZ




16 posts

Geek

Trusted
Black + White

  Reply # 175771 4-Nov-2008 17:25 Send private message

Sorry for my slow response to this.

I have had one of the team look into our porting tool and can see that we completed our steps on 17-Oct-2008 16:29.

Can you let me know if you are still having issues as I am keen to monitor this from an end to end experience perspetive; even when we have a member leaving us and can only control our part of the process.

Thanks

Johnathan
Black + White




Johnathan Eele
Black + White
bw.co.nz

Remember the following benefits of being a member:

1. FREE SIM Card
2. WHOLESALE prices for new mobile phones
3. Keep your existing 021 or 027 number or get a brand new 028 number.
Some Black + White terms and conditions apply.



Awesome
3998 posts

Uber Geek
+1 received by user: 575

Trusted
Subscriber

  Reply # 175777 4-Nov-2008 17:38 Send private message

Sure am. Can call in and out from the phone now, except from the Vodafone network which gives the "Number not alloacted" message.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

How stable are snap IP addresses?
Created by Physn, last reply by timmmay on 23-Oct-2014 10:38 (19 replies)
Pages... 2


Who Audits IRD?
Created by gundar, last reply by charsleysa on 22-Oct-2014 15:52 (18 replies)
Pages... 2


Spark Socialiser
Created by freitasm, last reply by freitasm on 22-Oct-2014 18:39 (34 replies)
Pages... 2 3


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by SellShed on 22-Oct-2014 11:54 (42 replies)
Pages... 2 3


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by Paul1977 on 23-Oct-2014 10:39 (85 replies)
Pages... 4 5 6


Theif taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)

Snap have failed our company!
Created by dafman, last reply by sbiddle on 23-Oct-2014 11:23 (35 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.