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Awesome
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Topic # 27224 18-Oct-2008 12:55 Send private message

So the beta programme is over and I wasnt impressed. So time to port back to Telecom.

I called Telecom early yesterday afternoon and started the process, giving all of my B+W details. About hour later I was no longer able to make or recieve calls to and from my B+W handset, will calls out failing and calls in giving a telecom "You call cannot proceed at this time" message.

About half an hour later everything started working again and I could make and recieve calls with B+W.

A couple of hours later again, my B+W phone seems to be disconnected, and the SIM card fails to register. However, trying to call in to my number gives the Vodafone announcement "The number you have called is not currently active, or is invalid. Please check the number and try again."

Calling out from the Telecom phone gives a not connected to the network yet message.

I am guessing, based on the fact that trying to call in to then number gives a Vodafone message, that the number port has gone wrong somewhere at their end, and although the connection was ended, the number was not transferred back to Telecom.

I am also guessing, seeing as the porting helpdesk in Mon-Fri, that I am not going to get any help until Monday (Which isn't the end of the world, this is a backup phone - but what if it wasnt?)

Thoughts?

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BDFL
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  Reply # 171941 18-Oct-2008 13:17 Send private message

I understand all porting support should be done by the company RECEIVING the number, so you should really redirect all the questions to Telecom. Even if it's a problem on the other side this is the company you have to deal with now.




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  Reply # 171942 18-Oct-2008 13:19 Send private message

Does Vodafone have anything to do with the port?

Or is it handled directly between B+W and Telecom?



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  Reply # 171952 18-Oct-2008 13:43 Send private message

scottjpalmer: Does Vodafone have anything to do with the port?



Or is it handled directly between B+W and Telecom?

I'm guessing it is between B+W and Telecom, but I mentioned Vodafone as I am getting Vodafone announcements. As B+W is an MNVO on Vodafones network my point was it seems to be stuck at that end of the equasion.
I will call Telecom soon but I doubt they will be able to help this weekend as the porting helpdesk isn't open.

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  Reply # 171959 18-Oct-2008 14:43 Send private message

All three companies have a part in the porting process - Telecom as the gaining carrier and service provider, B+W as the loosing service provider and Vodafone as the loosing carrier.

For what you have described the port has been accepted by all the parties and activated. It would also appear that the number is being handed off to Vofafone from your tests (im guessing these were done from a Telecom PSTN and directdial connection) and that VF is correctly identifying the number as not being active on their network. If the above assumption is correct then it would seem Telecom have not yet completed the ported at their end.

As MF suggests, TCNZ are the ones to contact regarding this as the gaining service provider.

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  Reply # 171961 18-Oct-2008 14:52 Send private message

You should only be dealing with the GSP (TCNZ)

B+W have there own HOC

John





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  Reply # 171964 18-Oct-2008 15:30 Send private message

Having their own HOC is besides the point - if TCNZ have not preformed the relevent network updates the call is still going to be routed to Vodafone (regardless of if B+W had their own HOC or used Vodafones) who are still going to inform the party no such number active on our network :)



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  Reply # 171975 18-Oct-2008 17:02 Send private message

Just spoke to Telecom. They advise that it is a problem at the B+W/Vodafone end and they can't see why it is 'stuck'. They also advised becuase they can't see what is going on I need to call B+W to find out what is going on or to get it resolved.

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  Reply # 171978 18-Oct-2008 17:10 Send private message

You dont do the hard yards. GSP should be contacting LSP.




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  Reply # 172021 18-Oct-2008 22:53 Send private message

johnr: You dont do the hard yards. GSP should be contacting LSP.


I agree 100%. Telecom need to liaise directly with B+W to ensure that the transition goes ahead promptly.




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  Reply # 172212 20-Oct-2008 10:53 Send private message

Spoke to Telecom again this morning. They advise they have emailed the Vodafone porting team to see what is going on, but advise it will likely be 5 working days before the phone is connected at their end again!

I advised I was told 4 working hours on Friday, and the response was no that is wrong, it is not possible to have a port go through that quick, it takes a couple of days minimum, and usually 5. Bull****, when my partner ported her Telecom number to Vodafone it look less than 2 hours.

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  Reply # 172215 20-Oct-2008 11:09 Send private message

Well part of the issue is B+W have there own porting tool

Telecom should not be contacting Vodafone NZ




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  Reply # 175771 4-Nov-2008 17:25 Send private message

Sorry for my slow response to this.

I have had one of the team look into our porting tool and can see that we completed our steps on 17-Oct-2008 16:29.

Can you let me know if you are still having issues as I am keen to monitor this from an end to end experience perspetive; even when we have a member leaving us and can only control our part of the process.

Thanks

Johnathan
Black + White




Johnathan Eele
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Awesome
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  Reply # 175777 4-Nov-2008 17:38 Send private message

Sure am. Can call in and out from the phone now, except from the Vodafone network which gives the "Number not alloacted" message.

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