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132 posts

Master Geek
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Topic # 27706 4-Nov-2008 15:45 Send private message

I suggested to my gf that she should move from prepaid to contract on B&W however I am now regretting ever mentioning it. 2 Days now she hasn't been able to receive calls and text messages and now her clients think her phones been disconnected and my gf is blaming me for suggesting them. Cheers B&W!

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Uber Geek
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Vodafone NZ

  Reply # 175752 4-Nov-2008 16:32 Send private message

Easy fix SRRI Needs to be pointing to different HLR




16 posts

Geek

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Black + White

  Reply # 175762 4-Nov-2008 17:09 Send private message

Please send me a private message with the mobile number and name of the person who has set up the account and we will get this looked into ASAP.

We have identified an HLR issue but have a solution in place and I was under the impression the few members affected now have service.

Sorry and thanks
Johnathan
Black + White 




Johnathan Eele
Black + White
bw.co.nz

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132 posts

Master Geek
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  Reply # 175766 4-Nov-2008 17:17 Send private message

thanks john I have passed that jargon onto BW and see if that points them in the right direction.

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Vodafone NZ

  Reply # 175891 4-Nov-2008 21:29 Send private message

jjeele: Please send me a private message with the mobile number and name of the person who has set up the account and we will get this looked into ASAP.

We have identified an HLR issue but have a solution in place and I was under the impression the few members affected now have service.

Sorry and thanks
Johnathan
Black + White 


Its not a HLR issue but the SRRI routing of the calls before calls get to the HLR




31 posts

Geek
Inactive user


  Reply # 178958 20-Nov-2008 00:00 Send private message

DataCraft: I suggested to my gf that she should move from prepaid to contract on B&W however I am now regretting ever mentioning it. 2 Days now she hasn't been able to receive calls and text messages and now her clients think her phones been disconnected and my gf is blaming me for suggesting them. Cheers B&W!


wow that must suck :(

I can understand where you are coming from...all the best!!!

3bit.com
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Reply # 179644 23-Nov-2008 16:11 Send private message

DataCraft: I suggested to my gf that she should move from prepaid to contract on B&W however I am now regretting ever mentioning it. 2 Days now she hasn't been able to receive calls and text messages and now her clients think her phones been disconnected and my gf is blaming me for suggesting them. Cheers B&W!


Get a new girlfriend who understands sometimes technology doesn't work as it should.






132 posts

Master Geek
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Reply # 179648 23-Nov-2008 16:22 Send private message

As the wise brokeback boys from speights would say. "It's a hard road finding the perfect woman, son."



132 posts

Master Geek
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  Reply # 180210 25-Nov-2008 14:31 Send private message

----> By the way if you are reading the other posts this issue was fixed by BW once they figured out how to fix it. They did appologies for her fault and compensation for the down time. Which was a good end result.

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  Reply # 180212 25-Nov-2008 14:45 Send private message

DataCraft: As the wise brokeback boys from speights would say. "It's a hard road finding the perfect woman, son."


Does Kate know how to use this internet thingy yet? Hope she doesn't read this! :-)

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