Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




132 posts

Master Geek
+1 received by user: 2


Topic # 28289 25-Nov-2008 14:28 Send private message

It has always been a tactic of large communication companies to make their invoices confusing for the customer to read - Remember the famous line from Theresa Gattung where she said its used confusion (telecom) as it's chief marketing tool. However I have in front of me one of the best laid out invoices I have seen from a teleco. As I have a background in building software based billing engines I usually take notice more than most of how companies invoices are structured and displayed to the customer.

Here are a few things that they do really well

Most Frequently Called - top 10
Most Expensive - top 10
Most freq texted - top 10
Service summary

Nice clear layout which is really easy to read, it makes it easy for you to workout which plan would best work for you - best mates etc.

Create new topic
861 posts

Ultimate Geek
+1 received by user: 9

Trusted
Subscriber

  Reply # 180226 25-Nov-2008 15:53 Send private message

Here is a copy of the itemisation from my bill.








Hmmmm

Minimalist
4823 posts

Uber Geek
+1 received by user: 136

Moderator
Trusted
Subscriber

  Reply # 180229 25-Nov-2008 16:27 Send private message

I agree totally. I was very impressed when I got my first bill and just got my 2nd one today, really well thought out.

Awesome
4106 posts

Uber Geek
+1 received by user: 661

Trusted
Subscriber

  Reply # 180232 25-Nov-2008 16:31 Send private message

I got my 2nd one today also, despite the account being closed well before the first one was issued.

Has come call charges which relate to the billing period of the first bill, which is fine, but odd they were not included in the original bill.

115 posts

Master Geek


  Reply # 180234 25-Nov-2008 16:37 Send private message

Got my 2nd one today, and I agree with everyone. In saying that, for someone like me, that hasn't made a lot of calls, and only used 70 text messages, a 7 page invoice is a little overkill. The trees will be thanking their lucky stars that email exists ;).

2456 posts

Uber Geek
+1 received by user: 2

Trusted

  Reply # 180236 25-Nov-2008 16:49 Send private message

Tahii: Got my 2nd one today, and I agree with everyone. In saying that, for someone like me, that hasn't made a lot of calls, and only used 70 text messages, a 7 page invoice is a little overkill. The trees will be thanking their lucky stars that email exists ;).

Hopefully no one gets a massive 300 page bill! Laughing




Find me on Twitter!

I posted 1, 2 x 10^3 times!

16 posts

Geek

Trusted
Black + White

  Reply # 184707 17-Dec-2008 09:05 Send private message

Thanks for the feedback on the statement. This is something we are pretty passionate about and have worked really hard on.
 
Simon who has managed the billing work is pretty chuffed that anyone noticed. I am sure those of you who work in similar areas will know that it is rare for a statement to get any positive feedback.

That said we are open to constructive criticism too.
 
We agree that the incumbents do their best to make it as confusing as possible. What would happen if you could easily find out you could optimize your plan and save some money. Oh that’s right you would probably be in a contract until the end of time so might not be able to do anything about it without a massive penalty in any case. 
 
Cheers Johnathan
Black + White




Johnathan Eele
Black + White
bw.co.nz

Remember the following benefits of being a member:

1. FREE SIM Card
2. WHOLESALE prices for new mobile phones
3. Keep your existing 021 or 027 number or get a brand new 028 number.
Some Black + White terms and conditions apply.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Windows 10 News - 22 Jan
Created by Regs, last reply by Technofreak on 25-Jan-2015 22:16 (103 replies)
Pages... 5 6 7


Police above the law ?
Created by heylinb4nz, last reply by Geektastic on 24-Jan-2015 13:22 (115 replies)
Pages... 6 7 8


How (not) to run a hotel
Created by MikeAqua, last reply by Glassboy on 25-Jan-2015 22:10 (63 replies)
Pages... 3 4 5


Spark customers get Lightbox free for 12 months
Created by freitasm, last reply by nyquist on 25-Jan-2015 10:24 (128 replies)
Pages... 7 8 9


Customer services changes
Created by freitasm, last reply by mattbush on 22-Jan-2015 15:29 (102 replies)
Pages... 5 6 7


Best place to buy mid-level laptop with SSD?
Created by SumnerBoy, last reply by richms on 24-Jan-2015 14:33 (39 replies)
Pages... 2 3


Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by TLD on 26-Jan-2015 05:14 (75 replies)
Pages... 3 4 5


Who gives the best after hours fault service?
Created by Wadec, last reply by quickymart on 25-Jan-2015 18:07 (18 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.