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18 posts

Geek


Topic # 43566 20-Oct-2009 22:41 Send private message

About 8-9 days ago I called 2degrees and arranged to have my 021 number currently with B+W, transferred over. I had given more than one month (actually about 32/33 days) notice to B+W.

After issues that got my problem sent to tech support at 2degrees, they told me that I was transferred in their system. I noticed that my old B+W sim still worked, but it would not receive 2degrees originating calls/txts. THOSE would go to my 2 degrees sim.
So I am HALF transferred and 2degrees say in voicemail messages that it's vodafone/B+W's fault, and that they have been "escalating" the issue with both of them to no avail. I am not happy. B+W is going to try to charge me for these extra days, and it's THEIR fault I'm not completely transferred.
Can someone give me advice on my rights in this situation? I'm ready to call B+W and complain and definitely intending on refusing to pay for the extra week (I hope it's not much longer) that I'm stuck with their SIM.


Any advice appreciated.

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861 posts

Ultimate Geek
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  Reply # 265626 21-Oct-2009 12:40 Send private message

the B+W porting system has issues. You will need to get B+W and 2D and VF to all talk together.




Hmmmm



18 posts

Geek


  Reply # 267974 29-Oct-2009 09:32 Send private message

It has now been three weeks since I initiated the port. For two of those weeks I was forced to use two sims in two phones to get calls from all networks. Now, after called BW for the hundredth time, they said "Oh it hasn't been cancelled off our system!" So they did so, and finally my BW sim stopped working.
Now I don't get ANY calls or txts from non-2 degrees networks. Any call from a landline, Telecom, Vodafone network goes to a VODAFONE recording saying "This number is currently inactive...."


2Degrees have assigned me a person to directly deal with the problem and keep me updated. She tells me it is a Vodafone technical issue and she has been "escalating at the highest levels" the problem with them.


Jonathan Eele of BW has kindly PMd me to offer his assistance.


However I'm THREE weeks into a number port. Just ridiculous. There's nothing I can do but lose work, as I have no idea who has been trying to call me.


Anyone else been through this?

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