Right im sick of trying to get any support out of 2talk, with the 3 years we have been using them generally the service is good, but the support is nowhere short of appauling.
The issue is we have a 0800 number we use as a Fax Number, after trying many efax providers and many issues with people sending us faxes and carrier issues we traced this back to 2talk and apparently inability to use a 2talk redirection for faxes, the response I had from them was pretty blunt and unfriendly, along the lines of 'You cant do that, it just doesn't work, sorry'
So from there I asked them to convert that 0800 number to be there own efax service (we had tried there efax service before and it stopped working, again I sent a support ticket to them and waited 8 days for a response, had no response, but the ticket was 'closed successful' WTF???)
Anyways they did actually convert the line to a FAX line, but with the conversion the existing forward came with it.. and guess what.. once a line is a fax line you cannot modify such things as 'call forward' so I have now been waiting since Friday last week with 3 follow ups and still nothing has been done. Yes fax is old rubbish technology but unfortunately some of our customers still use it and its rather frustrating when we have potential customers trying to send us service agreements and they cannot get thru!!
As a last resort today I tried calling there support number.. no suprises it goes to a voicemail suggesting you 'send an email' or lodge a ticket.. now in the past I have sent them e-mails.. and guess what the reply is "please lodge a support ticket' which is again pretty appauling.. Rather than use the info which they could create you a ticket, they chuck it back at you to do it yourself, it just adds to the delay.
Anyways they better sort there sh!t out soon, because otherwise we will have to change providers I just cannot stand there sh!t any longer!