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296 posts

Ultimate Geek
+1 received by user: 9


  Reply # 656274 16-Jul-2012 08:04 Send private message

icepicknz: You get what you pay for, 2talk is a mass market solution that works well, but you pay bugger all so you get bugger all support. If you need the service for business, then use a business voip provider that will charge you a little more but you're likely to get better support.

Do be warned that majority of providers out there selling voip now just re-sell 2talk, so if you do change providers look carefully.


There is nothing wrong with re-selling 2talk and maybe that's exactly what the OP should do.
Then he gets the price  the service and the support he wants.




Now on Slingshot Better Network and it's better.

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19 posts

Geek


  Reply # 659923 22-Jul-2012 15:14 Send private message

Well I can't disagree with you.
I went on 2Talk web site only half an hour ago to ask a question on the Forums as I have also given up on thier support.
As you stated above you recieve unacceptable responses from their support team or the ticket just gets closed successful, how-to alinate customers they seem to have it down pat.

Well guess what? I could not find the forums, which in itself is quite enlighting, as other companies are looking to increase their on-line presence and increase their pulic community footprint; 2talk reduce and back out, perhaps their equivalent of saying coommunity exposure - closed succesful!



 

296 posts

Ultimate Geek
+1 received by user: 9


  Reply # 660690 23-Jul-2012 23:37 Send private message

The 2talk forums have been closed for years.
If you need support give someone like Kiwivoip a ring , they will help.




Now on Slingshot Better Network and it's better.

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1615 posts

Uber Geek
+1 received by user: 65

Trusted

  Reply # 663229 28-Jul-2012 12:03 Send private message

techmeister: The 2talk forums have been closed for years.
If you need support give someone like Kiwivoip a ring , they will help.

Or change to a full service provider like world exchange orcon or worldnet. 2talk never promised to give support to anyone as far as I know.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

80 posts

Master Geek


  Reply # 665604 1-Aug-2012 17:50 Send private message

I moved a couple of phone lines over to 2Talk a month or so back just so see what they were like (that and it was going to save our household enough $$$ that it was worth the risk and potential hassle), and I have to say that thus far, my experience with their support team has been pleasurable.  

I've needed to make a couple of calls to their helpdesk regarding number porting and on both occasions Matt's been the one that answered and he was thoroughly helpful.  I've logged a couple of tickets as well, and they were all responded to politely, accurately and within a few hours. 

Touch wood that all my future help requests go as smoothly.

378 posts

Ultimate Geek
+1 received by user: 2

Trusted

  Reply # 665611 1-Aug-2012 17:56 Send private message

Good to hear that things are going well.




80 posts

Master Geek


  Reply # 665641 1-Aug-2012 18:13 Send private message

We'll see how they go longer term of course, some companies seem to be great if you're a new customer, the whole setting a good first impression thing, but attracting new customers is only half the business, it's retaining them that really matters.

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