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Gigaset 580IP cannot receive incoming calls
Hi there i am having trouble receiving incoming calls via a Gigaset 580IP, outgoing calling is OK.
When you try to ring the ddi it hangs up internally and if you call externally it forwards onto our customer service number.
A quick overview this is part of our corporate wan so all ports are open,PABX is an Alcatel 4760. The 580 has the latest firmware.
EDIT: We have installed the x-lite softphone app in which we can receive both incoming and outgoing calls.
This makes me believe it is a configuration issue on the 580IP
+1 received by user: 721
Without knowing a lot more about the setup the most anybody could do is take stabs in the dark.
Typically such a scenario would be one of two things. A firewall issue or the phone isn't registered correctly.
+1 received by user: 58
It is hard to help when you don't even say who your voip provider is....
Nexus 5, Galaxy Note 10.1, ASUS UX31e Ultrabook, Mysky HDi, 2talk
Appreciate the replies
@ Biddle i am leaning towards a registration problem since we are only currently connecting within our WAN (all ports open)
@ Hairy we wont be using a voip provider. This solution is for a remote site which is linked through a VPN tunnel hosted by our ISP (Datacom)
Effectively the goal is to reduce phone calling cost's by allowing the remote site to use a local NZ DDI from our PABX.
Thanks getting Zintel to investigate
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