Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



12 posts

Geek


Topic # 104123 15-Jun-2012 11:23 Send private message

Hi there i am having trouble receiving incoming calls via a Gigaset 580IP, outgoing calling is OK.

When you try to ring the ddi it hangs up internally and if you call externally it forwards onto our customer service number.

A quick overview this is part of our corporate wan so all ports are open,PABX is an Alcatel 4760. The 580 has the latest firmware.

Thanks
Mark 

EDIT: We have installed the x-lite softphone app in which we can receive both incoming and outgoing calls.

This makes me believe it is a configuration issue on the 580IP

Create new topic
19539 posts

Uber Geek
+1 received by user: 1363

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 641272 15-Jun-2012 12:07 Send private message

Without knowing a lot more about the setup the most anybody could do is take stabs in the dark.

Typically such a scenario would be one of two things. A firewall issue or the phone isn't registered correctly.

1936 posts

Uber Geek
+1 received by user: 95

Trusted
Subscriber

  Reply # 641282 15-Jun-2012 12:21 Send private message

It is hard to help when you don't even say who your voip provider is....




Nexus 5, Galaxy Note 10.1, ASUS UX31e Ultrabook, Mysky HDi, 2talk



12 posts

Geek


  Reply # 641381 15-Jun-2012 14:01 Send private message

Appreciate the replies

@ Biddle i am leaning towards a registration problem since we are only currently connecting within our WAN (all ports open)

@ Hairy we wont be using a voip provider. This solution is for a remote site which is linked through a VPN tunnel hosted by our ISP (Datacom)

Effectively the goal is to reduce phone calling cost's by allowing the remote site to use a local NZ DDI from our PABX.

Thanks getting Zintel to investigate

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by gzt on 22-Sep-2014 15:42 (411 replies)
Pages... 26 27 28


Festival of Democracy
Created by gzt, last reply by shk292 on 23-Sep-2014 08:48 (127 replies)
Pages... 7 8 9


GCSB Surveillance Vans?
Created by snowball, last reply by jnimmo on 23-Sep-2014 11:20 (47 replies)
Pages... 2 3 4


Geekzone giveaway: ADATA SSD SP610 256GB and ADATA PV110 Power Bank
Created by freitasm, last reply by hairy1 on 23-Sep-2014 10:44 (44 replies)
Pages... 2 3


Predict E(l)ection 2014 & win
Created by nakedmolerat, last reply by Technofreak on 23-Sep-2014 09:38 (84 replies)
Pages... 4 5 6


TV for under $1000?
Created by TeaLeaf, last reply by richms on 22-Sep-2014 20:46 (16 replies)
Pages... 2


IOS8 - Network Load
Created by FireEngine, last reply by raytaylor on 20-Sep-2014 16:55 (45 replies)
Pages... 2 3


Looking for online productivity software recommendations
Created by fpsware, last reply by fpsware on 23-Sep-2014 11:38 (14 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.