Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




12 posts

Geek


Topic # 104123 15-Jun-2012 11:23 Send private message

Hi there i am having trouble receiving incoming calls via a Gigaset 580IP, outgoing calling is OK.

When you try to ring the ddi it hangs up internally and if you call externally it forwards onto our customer service number.

A quick overview this is part of our corporate wan so all ports are open,PABX is an Alcatel 4760. The 580 has the latest firmware.

Thanks
Mark 

EDIT: We have installed the x-lite softphone app in which we can receive both incoming and outgoing calls.

This makes me believe it is a configuration issue on the 580IP

Create new topic
20071 posts

Uber Geek
+1 received by user: 1668

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 641272 15-Jun-2012 12:07 Send private message

Without knowing a lot more about the setup the most anybody could do is take stabs in the dark.

Typically such a scenario would be one of two things. A firewall issue or the phone isn't registered correctly.

1995 posts

Uber Geek
+1 received by user: 105

Trusted
Subscriber

  Reply # 641282 15-Jun-2012 12:21 Send private message

It is hard to help when you don't even say who your voip provider is....




Nexus 5, Galaxy Tab S, HP Ultrabook, Mysky HDi, 2talk, Pebble Steel



12 posts

Geek


  Reply # 641381 15-Jun-2012 14:01 Send private message

Appreciate the replies

@ Biddle i am leaning towards a registration problem since we are only currently connecting within our WAN (all ports open)

@ Hairy we wont be using a voip provider. This solution is for a remote site which is linked through a VPN tunnel hosted by our ISP (Datacom)

Effectively the goal is to reduce phone calling cost's by allowing the remote site to use a local NZ DDI from our PABX.

Thanks getting Zintel to investigate

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Netflix officialy launching in NZ in March
Created by jarj, last reply by tdgeek on 21-Nov-2014 19:08 (97 replies)
Pages... 5 6 7


Current Netflix payment method as of Nov 14 - Cant pay
Created by andynz, last reply by Killerkiwi2005 on 24-Nov-2014 15:19 (25 replies)
Pages... 2


Click Monday Deals
Created by mrtoken, last reply by networkn on 24-Nov-2014 13:58 (23 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by richms on 24-Nov-2014 14:08 (89 replies)
Pages... 4 5 6


SEO spammers
Created by freitasm, last reply by freitasm on 24-Nov-2014 15:24 (24 replies)
Pages... 2


Free 1gb data with $19 combo until end of Jan 2015 (1.5gb total)
Created by eXDee, last reply by un1qo on 24-Nov-2014 14:51 (21 replies)
Pages... 2


SSD hard drive in aging HTPC disappointingly slow
Created by watman, last reply by joker97 on 23-Nov-2014 22:02 (20 replies)
Pages... 2


To use online streaming do I need to be a geek with unlimited fibre broadband?
Created by Beecee, last reply by littleheaven on 21-Nov-2014 16:12 (21 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.