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9 posts

Wannabe Geek


Topic # 107633 15-Aug-2012 13:02 Send private message

Hello,

just wondering I know these guys can do geographic numbers, but I have a client who ahs a toll free number and they want that anytime a cell phone number rings it that it will go to an IVR prompt, is that somthing that 2 talk would handle or would I somehow need to make the IP PBX handle that,

wuiold be great to talk to 2talk about it but have been on hold for 30 plus minutes so obviously there support is still complete rubbish,

Thanks
Hamish

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72 posts

Master Geek


  Reply # 672796 15-Aug-2012 13:22 Send private message

I think you probably can with 2talk. You can set up a geographic forwarding rule to send all calls from a mobile to a number. That number could be a 028 2talk number on account that could have the recorded message on it. (Or you can block all calls from a mobile to busy tone .. not what you wanted) If you havent got a 2 talk account .. open a free one and look at all the user options.

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  Reply # 672797 15-Aug-2012 13:22 Send private message

Should be possible to have the 0800 number to direct cellular callers to a different local number (be that 2Talk or something else).  I'm not sure what cost is involved only that I have had clients who do this.

No reliable way to do it at the PABX due to CLID blocking, but if it doesn't have to be 100% you could just match CLI to 02......

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  Reply # 672802 15-Aug-2012 13:26 Send private message

Yes, I believe you could do this with 2talk and their geographic forwarding feature.

As above - sign up for a free account and have a play around with an 028 number first.




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  Reply # 672960 15-Aug-2012 17:37 Send private message

Hi Hamish. Just wondering is this what you are meaning when you say all calls from a mobile get sent to an IVR prompt
Can I block calls from mobiles and payphones?

Yes you can. To do this log onto 2talk live and select the Caller ID and Rejection Options setting. Callers will be played an audible message that says "The party at the number you have dialled has decided not to take calls from your location."

If this is what your client is after then the answer is yes it can be done on his 0800 number

3 posts

Wannabe Geek


  Reply # 679386 30-Aug-2012 17:53 Send private message

Well, this needs the changes in the switch that you have been provided with your IP PBX. You set the numbers to ring when a caller calls you. There are options where you can upload an IVR message with the toll-free number. It is easy to make the entire desired configuration through the switch.

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