Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



89 posts

Master Geek


Topic # 109057 11-Sep-2012 17:14 Send private message

It's like, all incoming call goes to the reception desk which is ext 101.
I'm on ext 106, when reception is not on her desk, i would like to cover her for a while and pick up incoming calls for her. what should do?

I'm using PBX in a flash. cheers.

Regards,
Alvin

Create new topic
Voice Engineer @ Orcon
1927 posts

Uber Geek
+1 received by user: 435

Trusted
Orcon
Subscriber

  Reply # 684499 11-Sep-2012 17:16 Send private message

Check the documentation for "Group Pickup" or "Pickup Groups" - it's a common feature amongst PABX but they all do it a bit differently.

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 684500 11-Sep-2012 17:17 Send private message

If it's like most of these things, then you need to have both extensions in the same 'call group' and then there should be a call pick up code you just dial to be connected with what ever phone is ringing in the group.

I would just google 'call pick up call group pbx in flash' should get you a useful hit.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


2030 posts

Uber Geek
+1 received by user: 333

Subscriber

  Reply # 684541 11-Sep-2012 18:15 Send private message

In each extension you need to set 'pickupgroup' to the same value, 1 for example. I put the same value for 'callgroup' aswell just for good luck lol. Then when a call comes in use the call pickup feature code. In FreePBX it is *8 for general call pickup by default.

3741 posts

Uber Geek
+1 received by user: 1002

Trusted
Subscriber

  Reply # 684573 11-Sep-2012 19:17 Send private message

You call also configure a ring group pattern, so if not answered by reception, call steps to you any others.




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas.
*Travel charges may apply. Additional costs may apply for complex installs.
I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange.
Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com

104 posts

Master Geek


  Reply # 684714 12-Sep-2012 08:28 Send private message

Under each Extension settings in PIAF, you will need to assign a Pickup group (do callgroup at the same time).  So in the "Pickup Group" and "Call group" fields, enter "1" for each extension.  Then you'll be able to use the *8 pickup code.

19807 posts

Uber Geek
+1 received by user: 1531

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 684716 12-Sep-2012 08:36 Send private message

It's worth noting that FreePBX is a GUI front end for Asterisk, not a PBX by itself.


2030 posts

Uber Geek
+1 received by user: 333

Subscriber

  Reply # 684840 12-Sep-2012 11:23 Send private message

sbiddle: It's worth noting that FreePBX is a GUI front end for Asterisk, not a PBX by itself.



I think most people realise that. I just wasn't sure if the features codes were 'standard' across all the different distro's hence mentioning FreePBX.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Snap refuses to replace faulty gear
Created by Brendan, last reply by Brendan on 26-Oct-2014 19:46 (28 replies)
Pages... 2


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Hobchild on 26-Oct-2014 00:11 (92 replies)
Pages... 5 6 7


House Auctions
Created by t0ny, last reply by mattwnz on 26-Oct-2014 19:59 (62 replies)
Pages... 3 4 5


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by NonprayingMantis on 25-Oct-2014 19:48 (28 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by JimmyH on 25-Oct-2014 17:37 (29 replies)
Pages... 2


Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)

iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by dickytim on 26-Oct-2014 12:32 (116 replies)
Pages... 6 7 8



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.