After a recent power outage here in Tauranga, which caused the failure of our PABX system and much frustration trying to get it going again, I have decided to look into VOIP for our phone calls. The problem is really that the existing system is only 6 years younger than I am, a fine 1989 Vintage Okicom-G with very little info on the net for reference.
We currently have 2 phone lines which can be both be used from 5 different locations. Call hold and transfer. We also have another line for internet and alarm system (i think?). I believe the whole office, including the phones is connected with cat 5.
I know there are many different posts which deal with using VOIP in business situations, however I do not have PABX nor VOIP experience, so get very lost amongst the many abbreviations you all use very quickly!
Currently I have my phone lines and internet with Vodafone, and would be keen to stick with them to save hassle so the obvious choice would be Easy Office - however as far as I can see I would have to use their modem with analog phones, but not a PABX? which pretty much knocks them out.
As far as I can tell my options are:
Buy an analog PABX and phones, stay with existing phone lines
Buy a VOIP PABX and phones - would I need to change internet provider in this case?
Use a virtual PABX - what is the downside in doing this? would I need to change internet provider?
I had a quick look at the Cisco UC320 specs and it appears we could connect by analog or VOIP lines, which might be smart to keep my options open?
Who would be the best crowd to talk to here in Tauranga?