When I switched over to FreePBX from off-the-shelf 2Talk, I thought that I had activated the FreePBX voicemail, but it seems not to be the case. I am able to dial *98 to access the FreePBX voicemail service and change my outgoing message etc, but when I phone my own number and get my voicemail, it is the 2Talk voicemail that I get. But then I cannot dial the *55 to access 2Talk's voicemail, I have to call the access number in Dunedin. Anyone able to help?
How are you doing incoming calls? Ring group? Or straight to an extension?
In either case you need to make sure a timeout is set in FreePBX to go to the mailbox. If you are using a ring group you need to set the failover destination and timeout. Extension automatically are set to go to voicemail if it is enabled.
Also go to 2talk and turn off voicemail diversion. It is a checkbox that says 'Turn off your Voicemail call diversions'.
You cant dial *55 in freepbx because it thinks it is an internal feature code, obviously it isnt though.
Follow us to receive Twitter updates when new discussions are posted in our forums: